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I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.
Identified the root cause of the customer's dissatisfaction
Engaged in active listening to understand the customer's concerns
Developed a personalized action plan to address the issues
Provided ongoing support and follow-up to ensure customer satisfacti...
I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.
Identified the specific issue impacting product performance
Collaborated with the technical team to troubleshoot and find a solution
Communicated transparently with the customer about the issue and resolution
Implemented necessary changes to prevent similar roadb
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.
Listen actively to the customer's concerns and acknowledge their frustration
Empathize with the customer's situation and show that you understand their perspective
Collaborate with the customer to find a solution that meets their needs and addresses their concerns
Communicate clearly and transparently ...
I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.
Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session
I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.
The question is asking about the average revenue per account (ARR) of those accounts.
ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.
For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).
I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.
I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.
I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Sep 2021. There was 1 interview round.
I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.
Math and verbal round .
General topics to speak
Implement a function to find duplicates in an array of strings using Hashmap.
Create a Hashmap to store the frequency of each string in the array
Iterate through the array and check if the frequency of any string is greater than 1
If yes, add it to the list of duplicates
Return the list of duplicates
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