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I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.
Identified the root cause of the customer's dissatisfaction
Engaged in active listening to understand the customer's concerns
Developed a personalized action plan to address the issues
Provided ongoing support and follow-up to ensure customer satisfacti...
I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.
Identified the specific issue impacting product performance
Collaborated with the technical team to troubleshoot and find a solution
Communicated transparently with the customer about the issue and resolution
Implemented necessary changes to prevent similar roadb
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.
Listen actively to the customer's concerns and acknowledge their frustration
Empathize with the customer's situation and show that you understand their perspective
Collaborate with the customer to find a solution that meets their needs and addresses their concerns
Communicate clearly and transparently ...
I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.
I was interviewed before Feb 2021.
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.
posted on 18 Mar 2023
I applied via Company Website and was interviewed before Mar 2022. There were 4 interview rounds.
From the given scenario, draw a solution with Microsoft products for a customer
Group discussion way quite poor and not well organized
Present a sales pitch for a cloud migration
I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.
I applied via Campus Placement and was interviewed before Nov 2020. There was 1 interview round.
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Technical Support Engineer
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Associate Technical Support Engineer
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