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Red Hat Customer Success Manager Interview Questions and Answers

Updated 4 Oct 2023

Red Hat Customer Success Manager Interview Experiences

2 interviews found

Customer Success Manager Interview Questions & Answers

user image Arsheenkaur Budwal

posted on 4 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain a situation where you were stuck and because of CSM skill set you were able to deliver
  • Ans. 

    I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.

    • Identified the root cause of the customer's dissatisfaction

    • Engaged in active listening to understand the customer's concerns

    • Developed a personalized action plan to address the issues

    • Provided ongoing support and follow-up to ensure customer satisfacti...

  • Answered by AI
  • Q2. Detail it in Situation Action and Result Scenario
Round 3 - One-on-one 

(1 Question)

  • Q1. How did you overcome a roadblock on the product performance and managed the cx
  • Ans. 

    I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.

    • Identified the specific issue impacting product performance

    • Collaborated with the technical team to troubleshoot and find a solution

    • Communicated transparently with the customer about the issue and resolution

    • Implemented necessary changes to prevent similar roadb

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Share details of billing and it's growth over the year scenario for any of your churning account

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Challenges faced during customer escalation and how you dealt with it.
  • Ans. 

    During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.

    • Listen actively to the customer's concerns and acknowledge their frustration

    • Empathize with the customer's situation and show that you understand their perspective

    • Collaborate with the customer to find a solution that meets their needs and addresses their concerns

    • Communicate clearly and transparently ...

  • Answered by AI
  • Q2. Explain a conflict happened in Team Project and how you managed.
  • Q3. How did you come across cultural or segmental conflict while handling your customers and how did you resolve it !

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself
Be true to situations
Read about Red Hat, it's values , it's culture , it's products.
Stick to your points while sharing your experience don't overdue

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Round was with the HR

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process was really smooth.

Enjoying my work every single day ..

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. A c++ written round. It contains good questions on c++ related to exception handling, virtual table concepts, smart_ptrs , etc ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared with your project.
Have decent but not great knowledge knowledge in DS/Algos
Know basics of system design.
Be good in your programming language.

I applied via Naukri.com and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic Oracle Architecture, RAC Setup, Golden Gate Troubleshooting, Data Guard recover, RMAN restoration

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Day to Day activities and Oracle architecture

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Math and verbal round .

Round 3 - Group Discussion 

General topics to speak

Round 4 - Technical 

(1 Question)

  • Q1. Duplicates in array College Projects Hashmap implementation
  • Ans. 

    Implement a function to find duplicates in an array of strings using Hashmap.

    • Create a Hashmap to store the frequency of each string in the array

    • Iterate through the array and check if the frequency of any string is greater than 1

    • If yes, add it to the list of duplicates

    • Return the list of duplicates

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer what you know, be genuine and honest

Skills evaluated in this interview

Red Hat Interview FAQs

How many rounds are there in Red Hat Customer Success Manager interview?
Red Hat interview process usually has 4 rounds. The most common rounds in the Red Hat interview process are One-on-one Round and Resume Shortlist.
What are the top questions asked in Red Hat Customer Success Manager interview?

Some of the top questions asked at the Red Hat Customer Success Manager interview -

  1. Challenges faced during customer escalation and how you dealt with i...read more
  2. Explain a situation where you were stuck and because of CSM skill set you were ...read more
  3. How did you overcome a roadblock on the product performance and managed the...read more

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Red Hat Customer Success Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Red Hat Customer Success Manager Salary
based on 4 salaries
₹15.5 L/yr - ₹20.9 L/yr
36% more than the average Customer Success Manager Salary in India
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