Oracle Customer Success Manager Interview Questions and Answers

Q1. Basic account management and service/support and sales questions
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Present a sales pitch for a cloud migration

Q1. Explain a situation where you were stuck and because of CSM skill set you were able to deliver
Ans. 
I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.
• Identified the root cause of the customer's dissatisfaction

• Engaged in active listening to understand the customer's concerns

• Developed a personalized action plan to address the issues

• Provided ongoing support and follow-up to ensure customer satisfacti...read more
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Q2. Detail it in Situation Action and Result Scenario
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Q1. How did you overcome a roadblock on the product performance and managed the cx
Ans. 
I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.
• Identified the specific issue impacting product performance

• Collaborated with the technical team to troubleshoot and find a solution

• Communicated transparently with the customer about the issue and resolution

• Implemented necessary changes to prevent similar roadb
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Q1. Share details of billing and it's growth over the year scenario for any of your churning account
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Q1. The question asked based on you resume and your prior experience
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Q1. General information about you amd your profile
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Q1. Indepth analysis on work experience and knowledge
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Q1. Knowledge check about the company and process
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From the given scenario, draw a solution with Microsoft products for a customer

Group discussion way quite poor and not well organized

Q1. In this round, I presented my presentation about a given scenario and I replied to some behavioral questions. I was interviewed in European country so they also tested a bit my language skills related to l...read more
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Q2. Local language skills
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Q3. Presentation based questions
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Q1. HR filters the candidates based on communication skill and knowledge, with "Tell me something unique about you" or Why Adobe should hire you?, kind of basic questions
Ans. I do deep research about the a/c before i face the customer and that has been contributing positively to the end results.
Answered by Krishna Darshan
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Q2. Describe your every work day
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Q3. Describe a situation when yo were able display your integrity in your project at hand. Customers financial detals can be missused if integrity is quesionable. Customer inadverdantly shared her credit card ...read more
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Q1. Basic account management and service/support and sales questions
Add your answer

Present a sales pitch for a cloud migration