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Adobe Customer Success Manager Interview Questions and Answers
Adobe Customer Success Manager Interview Experiences
3 interviews found
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your experience of upsell cross sell
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.
(1 Question)
- Q1. General information about you amd your profile
(1 Question)
- Q1. Indepth analysis on work experience and knowledge
(1 Question)
- Q1. Knowledge check about the company and process
Krishna Darshan
I was interviewed before Feb 2021.
(3 Questions)
- Q1. HR filters the candidates based on communication skill and knowledge, with "Tell me something unique about you" or Why Adobe should hire you?, kind of basic questions
- Ans. I do deep research about the a/c before i face the customer and that has been contributing positively to the end results.
- Q2. Describe your every work day
- Q3. Describe a situation when yo were able display your integrity in your project at hand. Customers financial detals can be missused if integrity is quesionable. Customer inadverdantly shared her credit card ...
Interview Preparation Tips
- Customer success
- Role of Customer sucess
- Interview questions for Customer
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Customer Success Manager Interview Questions & Answers
Red Hat
Arsheenkaur Budwal
posted on 4 Oct 2023
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Explain a situation where you were stuck and because of CSM skill set you were able to deliver
- Ans.
I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.
Identified the root cause of the customer's dissatisfaction
Engaged in active listening to understand the customer's concerns
Developed a personalized action plan to address the issues
Provided ongoing support and follow-up to ensure customer satisfacti...
- Q2. Detail it in Situation Action and Result Scenario
(1 Question)
- Q1. How did you overcome a roadblock on the product performance and managed the cx
- Ans.
I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.
Identified the specific issue impacting product performance
Collaborated with the technical team to troubleshoot and find a solution
Communicated transparently with the customer about the issue and resolution
Implemented necessary changes to prevent similar roadb
(1 Question)
- Q1. Share details of billing and it's growth over the year scenario for any of your churning account
Customer Success Manager Interview Questions & Answers
Red Hat
Priyadarshini Gandhi
posted on 30 Dec 2021
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Challenges faced during customer escalation and how you dealt with it.
- Ans.
During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.
Listen actively to the customer's concerns and acknowledge their frustration
Empathize with the customer's situation and show that you understand their perspective
Collaborate with the customer to find a solution that meets their needs and addresses their concerns
Communicate clearly and transparently ...
- Q2. Explain a conflict happened in Team Project and how you managed.
- Q3. How did you come across cultural or segmental conflict while handling your customers and how did you resolve it !
Interview Preparation Tips
Be true to situations
Read about Red Hat, it's values , it's culture , it's products.
Stick to your points while sharing your experience don't overdue
Customer Success Engineer Interview Questions & Answers
Dassault Systemes
Anonymous
posted on 11 Mar 2024
I applied via LinkedIn and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. The question asked based on you resume and your prior experience
Interview Preparation Tips
Customer Success Manager Interview Questions & Answers
Red Hat
Arsheenkaur Budwal
posted on 4 Oct 2023
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Explain a situation where you were stuck and because of CSM skill set you were able to deliver
- Ans.
I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.
Identified the root cause of the customer's dissatisfaction
Engaged in active listening to understand the customer's concerns
Developed a personalized action plan to address the issues
Provided ongoing support and follow-up to ensure customer satisfacti...
- Q2. Detail it in Situation Action and Result Scenario
(1 Question)
- Q1. How did you overcome a roadblock on the product performance and managed the cx
- Ans.
I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.
Identified the specific issue impacting product performance
Collaborated with the technical team to troubleshoot and find a solution
Communicated transparently with the customer about the issue and resolution
Implemented necessary changes to prevent similar roadb
(1 Question)
- Q1. Share details of billing and it's growth over the year scenario for any of your churning account
Customer Success Manager Interview Questions & Answers
Red Hat
Priyadarshini Gandhi
posted on 30 Dec 2021
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Challenges faced during customer escalation and how you dealt with it.
- Ans.
During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.
Listen actively to the customer's concerns and acknowledge their frustration
Empathize with the customer's situation and show that you understand their perspective
Collaborate with the customer to find a solution that meets their needs and addresses their concerns
Communicate clearly and transparently ...
- Q2. Explain a conflict happened in Team Project and how you managed.
- Q3. How did you come across cultural or segmental conflict while handling your customers and how did you resolve it !
Interview Preparation Tips
Be true to situations
Read about Red Hat, it's values , it's culture , it's products.
Stick to your points while sharing your experience don't overdue
Senior Customer Success Manager Interview Questions & Answers
Citrix
Anonymous
posted on 10 Dec 2021
I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Basics of customer success - problem statements on playbooks, lifecycle management
- Q2. About the company, market positioning, product line
Interview Preparation Tips
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Adobe Customer Success Manager Interview Process
based on 2 interviews
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Adobe Customer Success Manager Reviews and Ratings
based on 25 reviews
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