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172 Adobe Jobs
Customer Success Manager
Adobe
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver an exceptional customer experience through proactive engagement, applying the right internal resources, and optimally using our Customer success engagement model to meet customer business goals.
- Act as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners and operational resources.
- Monitor customer engagement outcomes relevant to defined success metrics.
- Ensure customers employ best practices for achieving maximum value.
- Triage risk and create mitigation plans across customers, managing expectations both internally
- Drive adoption of Adobe Experience Cloud solutions, using data to provide insights and progress from baseline through, and up, the maturity curve
- Actively identify common customer challenges and suggest better solutions.
- Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem.
- Act as a customer s trusted advisor and partner.
- Test playbooks and customer success program ideas and monitor results based on defined customer metrics.
- Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach
What You Need to Succeed
- Bachelor s Degree and/or relevant work experience.
- 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience
- Passion for partnering with customers to drive success and measurable outcomes.
- Creative problem solving and the ability to analyze data to spot customer risk.
- Highly motivated and proactive, with a passion for developing new skills and expertise
- Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.
- Effective member of a team and ability to collaborate across Adobe ecosystem
- Exceptional organizational, presentation, and communication skills, both verbal and written.
- Demonstrate passion for creative problem solving
Employment Type: Full Time, Permanent
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What people at Adobe are saying
Rating based on 26 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Culture and people
- Salary - Good
+5 more
Dislikes
nothing...no cons
Customer Success Manager salary at Adobe
reported by
158
employees
with 3-11
years exp.
₹8.5
L/yr - ₹29.8
L/yr
42%
more
than the average Customer Success Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Bangalore / Bengaluru Office Location
Bengaluru Office
Adobe Systems India Pvt. Ltd., Adobe Tower, Block A, Prestige Platina Tech Park, Marathahalli-Sarjapur Outer Ring Rd, Kadubeesanahalli
Bengaluru
Karnataka 560087
Karnataka 560087
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