AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
117 Market Scope Jobs
Customer Success & Program manager
8-13 years
New Delhi, Gurgaon / Gurugram
1 vacancy
Customer Success & Program manager
Market Scope
posted 15d ago
Job Role Insights
Key skills for the job
Job Description
- Establish clear client retention goals. Sustaining business growth and profitability by maximizing value.
- Owning account retention ownership of accounts by driving customer relationships that build advocacy in the form of direct revenue growth (i.e., product penetration, user growth, issue resolution, software renewals, NPS, etc.)
- Analyzing customer data to improve customer experience. Process milestones for the clients and employees to work toward.
- Assist customers with setting up and navigating programs or software
- Upsell services and products with the brand image.
- Review customer complaints and concerns and seek to improve the customer experience.
- Work closely with the Management initiating and implementing policies and procedures to help customer experience and ease-out operational challenges among inter-departmental stakeholders.
Requirements- Proven work experience as a Customer Success Manager or similar role.
- Should be technical sound with complete knowledge of Installation & Commissioning.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships.
- Should have experience in Robotics or Industrial Automation.
- Accountability and personal organization are essential.
- Experience in Customer engagement and Customer satisfaction.
- Process oriented, identify process gap and take prevented action.
- Proven work experience as a Customer Success Manager or similar role.
Employment Type: Full Time, Permanent
Read full job description What people at Market Scope are saying
Market Scope Benefits
View more benefits
Compare Market Scope with
Nielsen Holdings
Compare
Kantar
Compare
GfK MODE
Compare
IQVIA
Compare
Ipsos
Compare
comScore
Compare
Euromonitor International
Compare
GlobalData
Compare
Accenture
Compare
Bajaj Finserv Health
Compare
Turing
Compare
Fusion Plus Solutions
Compare
TekPillar
Compare
Genpact
Compare
Ernst & Young
Compare
Infosys
Compare
PwC
Compare
Capgemini
Compare
Cognizant
Compare
Oracle
Compare
Similar Jobs for you
Share an Interview