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Director - Customer Success
Harappa Education
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
- Own strategic customer relationships including end-to-end stakeholder management by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts
- Active communication management (with learners and other client stakeholders) to drive engagement and solve for potential friction points
- Responsible for setting up, scaling and executing online value-added services (complementing the core online courses) across accounts
- Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success
- Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns
- Curation of nudge strategy to drive day-to-day learner communication
Responsibilities
- Excellent written, verbal and interpersonal communication skills with 12+ years of account management experience with demonstrated success in customer engagement, retention and issue resolution
- Experience in the L&D domain is a plus
- Strong sense of customer empathy and customer-centrism
- Demonstrated analytical ability backed by creative thinking
- Roll up your sleeves attitude to thrive in a highly dynamic environment
- Self-driven with the ability to work with minimal directions
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Harappa Education Benefits
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Harappa Education New Delhi Office Location
New Delhi Office
Headquarter
266, Okhla Phase III, New Delhi
New Delhi
110020
110020
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