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Customer Success Manager
Wysetek Systems Technologists
posted 15d ago
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Flexible timing
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Job Description
Experience: 3-6 Years 5-7 Years
Description and Skills: Are you a relationship builder with a knack for driving client success and growthWe re looking for a Customer Success Manager to serve as the trusted advisor for our enterprise clients, ensuring their satisfaction, retention, and success.
Key Responsibilities: Client Relationship Management : Serve as the trusted advisor and primary contact for a portfolio of enterprise clients.
Build and maintain relationships across all levels within the client s organization, including IT leaders, decision-makers, and key influencers.
Regularly engage with clients to understand their business goals, challenges, and success metrics.
Customer Success Strategy : Develop and execute tailored customer success plans for each client, ensuring alignment with their business objectives.
Proactively identify opportunities to optimize the client experience and deliver additional value through the company s solutions, products, and services.
Conduct regular check-ins and business reviews to measure progress and drive ongoing client success.
Account Growth Retention : Identify upsell and cross-sell opportunities to expand the footprint of the company s offerings within assigned accounts.
Collaborate with internal sales teams to structure and negotiate contracts, ensuring alignment with client needs and company goals.
Develop and implement strategies to improve client retention and loyalty.
Problem Resolution Advocacy : Act as a liaison between clients and internal teams to resolve escalated issues and ensure seamless delivery of solutions.
Advocate for client needs within the organization to enhance product and service offerings.
Reporting Insights : Compile and present detailed reports on account performance, client satisfaction, and key metrics to internal stakeholders and client teams.
Utilize data to forecast client growth potential and provide actionable recommendations for improvement.
Project Management : Collaborate with implementation and support teams to ensure timely and successful delivery of solutions.
Monitor project timelines and maintain accountability for achieving agreed milestones and outcomes.
Qualifications :
Ability to manage multiple priorities in a fast-paced environment.
Graduate in any stream with proven experience of minimum 5+ years in Customer Success, Account Management, or a related client-facing role.
Strong ability to manage and grow relationships with multiple enterprise clients.
Excellent problem-solving skills and the ability to address client challenges effectively.
Strong analytical and reporting skills, with experience in compiling insights and recommendations.
Exceptional communication, presentation, and negotiation skills.
Familiarity with CRM tools and customer success platforms is a plus.
Key Metrics for Success :
Account revenue growth and upsell/cross-sell achievements.
Client retention rate.
Net Promoter Score (NPS) or other customer satisfaction metrics.
Employment Type: Full Time, Permanent
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based on 96 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Wysetek Systems Technologists Benefits
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