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15 Insentapp Jobs

Customer Success Manager III

2-6 years

Chennai

1 vacancy

Customer Success Manager III

Insentapp

posted 5mon ago

Job Description

  • Engage proactively with customers using the engagement model (based on the customer segment) laid out
  • Understand and document customer s business flow (for large customers) and deep understanding of use-cases
  • Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program
  • Evaluate how customers manage their Zoominfo product suite investment & identify efficiency and effectiveness gains (process & tools)
  • Work with internal cross-functional teams (product, Implementation engineers, support, etc.) to ensure customer s issues/solutions are addressed
  • insights/intelligence to run focused and result-oriented customer engagement programs.
  • Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention)
What You Bring:
  • 5+ years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success of both large and small clients
  • Ability to report and share client s status on a timely/pre-defined interval
  • Bachelors Degree in Computer Science + Business Education preferred

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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What people at Insentapp are saying

Insentapp Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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