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12 Insentapp Jobs
Customer Success Manager III
Insentapp
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Engage proactively with customers using the engagement model (based on the customer segment) laid out
- Understand and document customer s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases
- Aligning with key customer stakeholders to establish a stronger customer relationship management program
- Evaluate how customers manage their Zoominfo product suite investment & identify efficiency and effectiveness gains (process & tools)
- Work with internal cross-functional teams (product, Implementation engineers, support, etc.) to ensure customer s issues/solutions are addressed
- insights/intelligence to run focused and result-oriented customer engagement programs.
- Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention)
- 5+ years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client s status on a timely/pre-defined interval
- Bachelors Degree in Computer Science + Business Education preferred
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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