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Executive - Product Support LATAM
Datacultr
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Anywhere In LATAM Region
- Work Remotely
- Full time
Notice Period Immediate Joiners only
Role :
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.
Key Responsibilities :
- Listening to our B2B Customer s concerns and handling product related complaints or queries
on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.
Key Requirements :
- Smart Fresher with positive attitude and good command over Spanish English can apply.
- Must have 6 months 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Active Listener.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite is preferred.
- Excellent interpersonal skills.
Perks Benefits
- Flexible Working Hour
- Medical Benefits
- Exciting Work Culture
- Professional Development Through Upskilling .
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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Datacultr Benefits
Health Insurance Soft Skill Training Flexible Shift Timings 
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