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Ihg Group

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74 Ihg Group Jobs

Team Leader Customer Process & Support

3-7 years

Gurgaon / Gurugram

1 vacancy

Team Leader Customer Process & Support

Ihg Group

posted 5mon ago

Job Description

Role Purpose
Provide complete end-user support for the Global Finance BI EPM eco system
Key Accountabilities
  • Responsible for Co-ordination and resolution of INC RITM tickets and emails whilst providing customers with regular updates
  • Raise tickets for
  • Drive relevant enhancements to Service now system
  • Update support tickets, communicating process stages to the customer
  • Ensure the resolution of support tickets in a timely manner
  • Responsible for providing the approval for security administration associated with delivering the Global Finance BI Information Delivery strategy, including setting up new end-users security access, modifying existing security access and timely termination of end user access
  • Ensure security access requests follow internal and external compliance requirements
  • Play an active role with the customer support manager to offer proactive support by way of meetings/workshops whilst being key contact for India based colleagues
  • Build working relationships with users of Essbase and OBI within the global finance community
  • Key Contact for India Stakeholders Colleagues Including the BSC
  • Provide customer support reporting and statistics as required
  • Proactive improvements to existing and new processes
Key Skills Experiences
  • Good knowledge and demonstrated experience with Oracle BI EPM reporting tools
  • Demonstrated experience of working in a process driven, control environment with good attention to detail
  • Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and Global Technology teams
  • Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging communicating with business stakeholders
  • Good understanding of IHG s global systems both Finance non Finance
  • Service Now System experience
Role Purpose
Provide complete end-user support for the Global Finance BI EPM eco system
Key Accountabilities
  • Responsible for Co-ordination and resolution of INC RITM tickets and emails whilst providing customers with regular updates
  • Raise tickets for
  • Drive relevant enhancements to Service now system
  • Update support tickets, communicating process stages to the customer
  • Ensure the resolution of support tickets in a timely manner
  • Responsible for providing the approval for security administration associated with delivering the Global Finance BI Information Delivery strategy, including setting up new end-users security access, modifying existing security access and timely termination of end user access
  • Ensure security access requests follow internal and external compliance requirements
  • Play an active role with the customer support manager to offer proactive support by way of meetings/workshops whilst being key contact for India based colleagues
  • Build working relationships with users of Essbase and OBI within the global finance community
  • Key Contact for India Stakeholders Colleagues Including the BSC
  • Provide customer support reporting and statistics as required
  • Proactive improvements to existing and new processes
Key Skills Experiences
  • Good knowledge and demonstrated experience with Oracle BI EPM reporting tools
  • Demonstrated experience of working in a process driven, control environment with good attention to detail
  • Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and Global Technology teams
  • Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging communicating with business stakeholders
  • Good understanding of IHG s global systems both Finance non Finance
  • Service Now System experience

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Ihg Group Interview Questions & Tips

Prepare for Ihg Group Team Lead roles with real interview advice

Top Ihg Group Team Lead Interview Questions

Q1. What do you understand by budgeting and forecasting? Have you done it previously?
Q2. What are the Golden Rules of Accounting?
Q3. What do you know about hospitality?
View all 15 questions

What people at Ihg Group are saying

3.5
 Rating based on 19 Team Lead reviews

Likes

Company facilities

Dislikes

Growth , job security, culture

  • Salary - Poor
  • +4 more
Read 19 Team Lead reviews

Team Lead salary at Ihg Group

reported by 155 employees with 2-13 years exp.
₹5.1 L/yr - ₹15 L/yr
16% more than the average Team Lead Salary in India
View more details

What Ihg Group employees are saying about work life

based on 585 employees
66%
49%
59%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ihg Group Benefits

Cafeteria
Free Food
Free Transport
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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Ihg Group Gurgaon / Gurugram Office Location

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Gurgaon / Gurugram, Haryana Office
Tower C, 11th Floor Building No 10, DLF Tower 8th Rd, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122022 Gurgaon / Gurugram, Haryana

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