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Premium Employer

Advanced Computer Software Group

Compare

3.6

based on 119 Reviews

8 Advanced Computer Software Group Jobs

FMS Technical Support Analyst

Advanced Computer Software

3.6

based on 119 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

FMS Technical Support Analyst

Advanced Computer Software Group

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service MS Office Application Support Accountancy Financial Management SAGE

Job Description

Are you interested in starting a career within ITYou will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products.

What You Will Do

As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

#LI-MP1

What You Will Have

Effective problem solving skills
Well-developed oral and written communication skills
Well organised , with the ability to work proactively in a team in a busy environment
Experience of supporting a Financial Management System (FMS) such as Sage for example
Good understanding of basic accountancy principles
Experience with using Microsoft Windows and Microsoft office suite

Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme .

What We Do For You

Generous Annual Leave 20 days, plus public holidays, with the possibility to buy additional days
Life Insurance 3x times annual salary
65% Internal Mobility Committed to the development & growth of our people
Exposure to the latest technologies