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Executive - Product Support (Spanish Language Expert)
3-8 years
Gurgaon / Gurugram
1 vacancy
Executive - Product Support (Spanish Language Expert)
Datacultr
posted 4d ago
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Flexible timing
Key skills for the job
Job Description
Job Description
Role :
Key Responsibilities :
Key Requirements :
Perks Benefits
About Us
- Gurugram
- Work from office
- Full time
Role Executive Product Support (Spanish Language Expert)
Qualification Any Graduate / Pursuing Graduations/ Under Graduation
Notice Period Immediate Joiners only
Qualification Any Graduate / Pursuing Graduations/ Under Graduation
Notice Period Immediate Joiners only
Job Category : Executive Product Support (Spanish Language Expert)
Role :
As a Product support team member you will be maximizing the sustainable value for our customers
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.
Key Responsibilities :
- Listening to our B2B Customer s concerns and handling product related complaints or queries
on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.
Key Requirements :
- Smart Fresher with positive attitude and good command over Spanish English can apply.
- Must have 6 months 3 years of experience required in any Customer Support Process or
Role i.e. preferably from a Technical Process or IT company.
- Active Listener.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite is preferred.
- Excellent interpersonal skills.
Perks Benefits
- Flexible Working Hour
- Medical Benefits
- Exciting Work Culture
- Professional Development Through Upskilling
About Us
Datacultr is a global Digital Operating System for debt collections, it drives Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPLs). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations since 2019. Our platform, makes the underserved and unbanked segments viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.
Employment Type: Full Time, Permanent
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based on 11 employees
Flexible timing
Monday to Friday
No travel
Datacultr Benefits
Submitted by Company
Health Insurance Soft Skill Training Flexible Shift Timings
Submitted by Employees
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Executive - Product Support (Spanish Language Expert)
3-8 Yrs
Gurgaon / Gurugram
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