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Engaged Employer

Synergetics IT Services

Compare

4.3

based on 6 Reviews

13 Synergetics IT Services Jobs

Customer Success Manager

Synergetics IT Services

4.3

based on 6 Reviews

4-9 years

Mumbai

1 vacancy

Customer Success Manager

Synergetics IT Services

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Consulting VMware Key Account Management IT Business Analysis RFP

+ 4 more

Job Description

Job Description:

Synergetics a Leading Cloud Consulting company is looking for an experienced and driven Customer Success Manager to join our successful, passionate and expanding technical team. This individual should be comfortable consulting and influencing customers, backed by a strong understanding of the customers business objectives and the capabilities of the Synergetics solution and should strive to make the Customers technology investments successful in achieving the intended objectives.

Responsibilities:

Assist with account development, bids, and campaign strategy

Perform detailed business discovery to set solution strategy and design

Configure, prepare, and demonstrate the specified solutions to a detailed level, matching to the clients requirements

Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable

Articulate the value proposition of Synergetics IT Services.

Interface between Sales, delivery, and transition team to ensure and meet customer expectations during the pre- and post-project planning.

Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition

Interact with account management team and tailor the solution, delivery models as required

Provide response to RFP, RFQ and unsolicited proposal for Global customer

customer presentation on Synergetics IT Services and Solutions areas

Prepare and verified Sow and Agreement after winning the opportunity

Interact with multiple OEM s/OESP s to achieve Integrated solutions

Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans

Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.

Provide Leadership and deliver world class services including Professional Consulting Services

Participate in service delivery engagements by acting as a hands-on technical expert.

Deployment on Microsoft Azure

Develop software solutions, collateral, and templates for use by the sales and pre-sales teams

Qualifications:

Azure or AWS based Cloud Architecture and migration skills and experience.

Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.

Knowledge of further Cloud technologies (Azure, S3, VMware)

4+ years experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.

Knowledge and hands on experience in Sizing, Pricing, and delivery models

Ability to understand business processes, business problems and then position the required solution

Azure or AWS based Cloud Architecture and migration skills and experience.

Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.

Knowledge of further Cloud technologies (Azure, S3, VMware)

4+ years experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.

Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.

Certification

Microsoft Azure 70-533, 70-535 any other infrastructure certification is added advantage.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Prepare for Customer Success Manager roles with real interview advice

What people at Synergetics IT Services are saying

4.0

Rating based on 1 Customer Success Manager review

Anonymous · Other in Mumbai

Likes

Good please to work with flexibility and support from peers

Skill development - Good

+4 more

Dislikes

Work pressure and false promise to customers

Read 1 Customer Success Manager review

What Synergetics IT Services employees are saying about work life

based on 7 employees

83%

67%

60%

100%

Flexible timing

Monday to Friday

Within country

Day Shift

View more insights

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Synergetics IT Services Mumbai Office Location

View all

Mumbai (1)

Mumbai, Maharashtra Office

Headquarter

D-115/116 Floral Deck Plaza, Subhash Nagar, Near C-Cross Signal, MIDC, Andheri East, Mumbai 400093, Maharashtra , INDIA . Mumbai, Maharashtra
400093