Akasa Air - Manager/Deputy Manager - Process Excellence - Customer Experience (5-10 yrs)

Job Position Summary :

To support the business objectives by driving quality improvement and achieving process excellence across departments through initiatives like LEAN and Six Sigma practices. This role aims to develop and sustain a culture of continuous improvement in the organization through training and process improvement projects.

Key Responsibilities:

1. Identify Gaps and Opportunities:

- Analyze data and reports, engage with stakeholders, and conduct process mapping across departments to identify gaps and opportunities for improvement.

2. Lead Improvement Initiatives:

- Mentor and guide project teams to understand problem statements and apply improvement methodologies such as Lean and PDCA for problem-solving.

3. Document Processes:

- Document business processes, requirements, and solutions using appropriate tools and techniques. Have the ability to present it in a storyboard in a single slide and a bigger presentation

4. Data-Driven Solutions:

- Conduct in-depth data analysis to identify trends, patterns, and insights relevant to business performance. Develop data-driven solutions and assist in the implementation of system enhancements.

5. Quality Net Income (QNI) Documentation:

- Drive the documentation of QNI through various initiatives.

6. Leadership Reviews:

- Conduct toll gate reviews and present improvement projects to leadership.

7. Research and Innovation:

- Research innovation, customer needs, market trends, and the future needs of the organization.

8. Training Programs:

- Facilitate training programs for Lean and Six Sigma and drive recognition for completed projects and initiatives.

Desired Qualifications/Certifications:

1. Education:

- Minimum: Graduate or global equivalent.

2. Certifications:

- Six Sigma Green Belt.

- Lean certification.

- Project Management.

Preferred Relevant Work Experience:

- Minimum 5+ years of relevant experience in one or more of the following areas: Quality Management, Process Improvement, Project Management, Analytics.

Skills and Knowledge:

1. Functional:

- Lean Six Sigma.

- ISO 9001.

- Project Management Skills.

- Analytical skills.

- Knowledge and understanding of systems and processes.

- Self-Motivated and Self-Directed.

- Ability to innovate and enhance procedures and methods to increase productivity and cost-effectiveness.

- Problem-solving.

- Time Management.

- Planning, Organizing, Motivating, Directing, and Controlling.

- Good Business acumen, contacts, and interpersonal skills.

- Commitment to Service Excellence and Quality improvement.

2. Behavioral/Leadership:

- Entrepreneurship.

- Initiative.

- Quality & Service Orientation.

- Teamwork & Collaboration.

- Problem-solving.

- People and team leadership.

- Communication.

- Networking.

- Coaching and mentoring.