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238 WNS Jobs
Assistant Manager - Operations
WNS
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Operational Parameters
- To move between leadership role and team member role as required
- Actively drive Brainwave activities
- To ensure appropriate and timely escalations to immediate superiors
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Ensure completion of the Internal and External Calibration sessions
- Conduct team huddles.
- Ensure that Regulatory and compliance defects are zero or tend to zero.
- Establish peer-to-peer relationships with the onshore business.
- Ensure complete, transparent and frequent communication with the business.
- Adhere to the communication plan and rigor as agreed with the business.
- Ensure on time logins and schedule adherence.
- Work on Internal and External stakeholder reporting.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- To coach and provide feedback to consultants who are not meeting their targets or meeting the threshold
- To help consultants to resolve queries and provide floor support. To identify process Gaps and suggest improvement measures.
- Help new Joiners in their Nesting Phase and be a backup for supervisors in their absence.
- Will lead and support Six Sigma projects to improve process performance on a consistent basis.
- Encourage others on the team to identify barriers to team functioning and suggest remedies.
- Graduate in any stream with more than 2 years of overall experience.
- Prior exposure in Insurance & Motor Claims Lodgments in Australian/New Zealand domain would be desirable.
- Cur
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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What people at WNS are saying
Rating based on 100 Assistant Manager Operations
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Great work life balance, supportive management, no work pressure, all the teams have easy going.
- Salary - Excellent
Haven't found anything for me but salary might be the issue for few.
Assistant Manager Operations salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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WNS Pune Office Locations
Maharashtra 411013
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