Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare
filter salaries All Filters

208 WNS Jobs

Assistant Manager - Operations

3-7 years

Pune

1 vacancy

Assistant Manager - Operations

WNS

posted 4mon ago

Job Description

Roles and Responsibilities:

Operational Parameters
  • To move between leadership role and team member role as required
  • Actively drive Brainwave activities
  • To ensure appropriate and timely escalations to immediate superiors
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Ensure completion of the Internal and External Calibration sessions
  • Conduct team huddles.
  • Ensure that Regulatory and compliance defects are zero or tend to zero.
  • Establish peer-to-peer relationships with the onshore business.
  • Ensure complete, transparent and frequent communication with the business.
  • Adhere to the communication plan and rigor as agreed with the business.
  • Ensure on time logins and schedule adherence.
  • Work on Internal and External stakeholder reporting.
New Hire Orientation and Team Connect
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • To coach and provide feedback to consultants who are not meeting their targets or meeting the threshold
  • To help consultants to resolve queries and provide floor support. To identify process Gaps and suggest improvement measures.
  • Help new Joiners in their Nesting Phase and be a backup for supervisors in their absence.
  • Will lead and support Six Sigma projects to improve process performance on a consistent basis.
  • Encourage others on the team to identify barriers to team functioning and suggest remedies.
Qualifications
  • Graduate in any stream with more than 2 years of overall experience.
  • Prior exposure in Insurance & Motor Claims Lodgments in Australian/New Zealand domain would be desirable.
  • Cur

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Assistant Manager Operations roles with real interview advice

Top WNS Assistant Manager Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.1
 Rating based on 100 Assistant Manager Operations reviews

Likes

Great work life balance, supportive management, no work pressure, all the teams have easy going.

  • Salary - Excellent
  • +6 more
Dislikes

Haven't found anything for me but salary might be the issue for few.

Read 100 Assistant Manager Operations reviews

Assistant Manager Operations salary at WNS

reported by 456 employees with 5-15 years exp.
₹4 L/yr - ₹12.5 L/yr
15% more than the average Assistant Manager Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

Foundever

3.6
Compare

Similar Jobs for you

Assistant Manager Operations at Wns Global Service Private Limited

Pune

3-7 Yrs

₹ 5-9 LPA

Assistant Manager Operations at WNS

Pune

1-4 Yrs

₹ 1-5 LPA

Assistant Manager Operations at Wns Global Service Private Limited

Pune

1-4 Yrs

₹ 1-4 LPA

Assistant Manager Operations at Vuram Technology Solutions Pvt Ltd

Pune

0-4 Yrs

₹ 1-4 LPA

Assistant Manager Operations at Yewale Amruttulya Pvt. Ltd.

Pune

4-5 Yrs

₹ 4.25-4.75 LPA

Operations Associate at WNS

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at Wns Global Service Private Limited

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at WNS

Mumbai

0-3 Yrs

₹ 2-4 LPA

Operations Associate at Wns Global Service Private Limited

Mumbai

0-3 Yrs

₹ 2-4 LPA

Associate Operations Lead at WNS

Pune

1-5 Yrs

₹ 3-7 LPA

WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

Assistant Manager - Operations

3-7 Yrs

Pune

4mon ago·via naukri.com

Senior Consultant - Dgtl. Trnf.

15-20 Yrs

Chennai

7hr ago·via naukri.com

Assistant Manager Training Soft skills

3-7 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

Associate - Operations

0-2 Yrs

Visakhapatnam

7hr ago·via naukri.com

Employee Referral - Associate/Sr. Associate

1-4 Yrs

Indore

7hr ago·via naukri.com

Senior Associate - Operations - Collections I UK Shift

2-5 Yrs

Pune

7hr ago·via naukri.com

V-Senior Quality Engineer

4-6 Yrs

Chennai

7hr ago·via naukri.com

Apex Developer-Assistant Manager - EAG

3-6 Yrs

Mumbai

7hr ago·via naukri.com

Associate/Sr. Associate

0-3 Yrs

Mumbai

7hr ago·via naukri.com

Group Manager - WFM - Forecasting

5-10 Yrs

Pune

7hr ago·via naukri.com
write
Share an Interview