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WNS

3.4
based on 12.2k Reviews
Video summary

Working at WNS

Company Summary

WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions for various industries.

Overall Rating

3.4/5
based on 12.2k reviews
highly rated categories
8% below
industry average
highly rated categories
Critically rated for

Promotions, Salary, Work satisfaction

Work Policy
Work from office
Work from office
61% employees reported
Monday to Friday
Monday to Friday
71% employees reported
Flexible timing
Flexible timing
54% employees reported
No travel
No travel
69% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
Office cab/shuttle
887 employees reported
Job/Soft skill training
Job/Soft skill training
818 employees reported
Cafeteria
Cafeteria
778 employees reported
Health insurance
Health insurance
639 employees reported
View all benefits

About WNS

Founded in1996 (29 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersMumbai, Maharashtra, India
Websitewns.com
Primary Industry
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View in video summary
WNS Limited is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 375 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2021, WNS had 49,610 professionals across 55 delivery centers worldwide including facilities in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
Mission: We enable clients to outperform with our passion for service and innovation. At the heart of each client, engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Outperformance is the game-changing difference between survival and dramatic growth for companies across every industry, globally. The key catalyst for ‘Outperformance’ is the elusive, but possible goal of exceeding customer expectations or stated objectives, and thus being able to deliver beyond anticipated profit and growth numbers. To ‘Outperform’, organizations would have to battle myriad competitive forces, manage elusive sales conversions, demanding customers, inflationary pressures, rising costs and an increasingly stringent regulatory environment, each day. It’s a no-brainer that most organizations find even survival strategies challenging in such complex business environs. Predictable, but possibly staid strategies come in handy for the survivors.
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WNS Ratings

based on 12.2k reviews

Overall Rating

3.4/5
How AmbitionBox ratings work?
5
4k
4
3.1k
3
2.3k
2
954
1
1.8k

Category Ratings

3.6

Job security

3.4

Work-life balance

3.2

Company culture

3.1

Skill development

3.1

Work satisfaction

2.9

Salary

2.6

Promotions

WNS is rated 3.4 out of 5 stars on AmbitionBox, based on 12.2k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at WNS
based on 11.7k reviews
3.4
Rated by 3.6k Women
Rated 3.6 for Job security and 3.4 for Work-life balance
3.3
Rated by 8.1k Men
Rated 3.6 for Job security and 3.4 for Work-life balance

Work Policy at WNS

based on 1.9k reviews in last 6 months
Work from office
61%
Hybrid
30%
Permanent work from home
9%

WNS Reviews

Top mentions in WNS Reviews

+ 5 more

Compare WNS with Similar Companies

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Overall Rating
3.4/5
based on 12.2k reviews
3.9/5
based on 30.2k reviews
4.6/5
based on 22.9k reviews
3.8/5
based on 26.9k reviews
Highly Rated for
No highly rated category
Skill development
Work-life balance
Job security
Skill development
Work-life balance
Salary
Job security
Critically Rated for
Promotions
Salary
Skill development
No critically rated category
No critically rated category
Promotions
Salary
Primary Work Policy
Work from office
61% employees reported
Work from office
66% employees reported
Work from office
86% employees reported
Work from office
74% employees reported
Rating by Women Employees
3.4
Average
rated by 3.6k women
3.7
Good
rated by 9.1k women
4.6
Excellent
rated by 6.6k women
3.8
Good
rated by 7.8k women
Rating by Men Employees
3.3
Average
rated by 8.1k men
4.0
Good
rated by 19.5k men
4.6
Excellent
rated by 15.9k men
3.7
Good
rated by 17.7k men
Job security
3.6
Good
3.8
Good
4.6
Excellent
4.0
Good
View more

WNS Salaries

WNS salaries have received with an average score of 2.9 out of 5 by 12.2k employees.

Senior Associate

(13.5k salaries)
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₹0.7 L/yr - ₹8 L/yr

Associate Lead

(3.3k salaries)
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₹2.7 L/yr - ₹11 L/yr

Senior Associate Operations

(2.8k salaries)
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₹1.1 L/yr - ₹8 L/yr

Operations Associate

(2.2k salaries)
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₹0.7 L/yr - ₹7 L/yr

Deputy Manager

(1.9k salaries)
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₹7 L/yr - ₹23 L/yr

Group Manager

(1.2k salaries)
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₹10.3 L/yr - ₹35.4 L/yr

Senior Analyst

(1k salaries)
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₹3.6 L/yr - ₹13 L/yr

Team Lead

(1k salaries)
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₹2.1 L/yr - ₹10.1 L/yr

Analyst

(936 salaries)
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₹2.5 L/yr - ₹10.8 L/yr

Process Associate

(581 salaries)
Unlock
₹1 L/yr - ₹6.2 L/yr

WNS News

WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities

HinduBusinessLine | 11 Mar, 2025
WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities

WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities

HinduBusinessLine | 11 Mar, 2025
WNS acquires Kipi.ai to enhance its data, analytics, and AI capabilities

WNS Acquires Kipi.ai to Strengthen AI and Data Analytics Capabilities

Analyticsindiamag | 11 Mar, 2025
WNS Acquires Kipi.ai to Strengthen AI and Data Analytics Capabilities

WNS Reports $333 Mn Revenue in Q3 FY25, Highlighting AI Investments

Analyticsindiamag | 10 Feb, 2025
WNS Reports $333 Mn Revenue in Q3 FY25, Highlighting AI Investments
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WNS Subsidiaries

Value Edge Research Services

4.8
 • 2 reviews

HealthHelp

2.0
 • 1 review

Fusion Outsourcing Services

-
 • No Reviews
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WNS FAQs

When was WNS founded?
WNS was founded in 1996. The company has been operating for 29 years primarily in the BPO sector.
Where is the WNS headquarters located?
WNS is headquartered in Mumbai, Maharashtra. It operates in 9 cities such as Pune, Gurgaon / Gurugram, Mumbai, Visakhapatnam, Nashik. To explore all the office locations, visit WNS locations.
How many employees does WNS have in India?
WNS currently has more than 20,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in WNS based on the number of reviews submitted on AmbitionBox.
Does WNS have good work-life balance?
WNS has a work-life balance rating of 3.4 out of 5 based on 12,000+ employee reviews on AmbitionBox. 41% employees rated WNS 3 or below, while 59% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read WNS work-life balance reviews for more details
Is WNS good for career growth?
Career growth at WNS is rated as poor, with a promotions and appraisal rating of 2.6. 41% employees rated WNS 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading WNS promotions/appraisals reviews for more detailed insights.
What are the cons of working in WNS?
Working at WNS does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 12,000+ employee reviews on AmbitionBox.
WNS Overview
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