WNS Assistant Manager Interview Questions, Process, and Tips

OTC cycle refers to the process of over-the-counter trading in financial markets.

• OTC cycle involves the trading of financial instruments directly between two parties, without the supervision of an exchange.

• It typically includes securities such as stocks, bonds, and derivatives.

• OTC trading is decentralized and less regulated compared to trading on exchanges.

• Participants in OTC trading include institutional investors, he...read more

I have experience training batches of new employees in previous roles.

• Led training sessions on company policies and procedures

• Provided hands-on training for new software systems

• Created training materials such as manuals and presentations

• Conducted assessments to measure learning outcomes

Shrinkage and attrition can be controlled through effective training, communication, incentives, and monitoring.

• Implementing proper training programs to educate employees on the importance of reducing shrinkage and attrition.

• Establishing clear communication channels to address any concerns or issues that may lead to shrinkage and attrition.

• Offering incentives such as bonuses or rewards for meeting shrinkage and attriti...read more

To manage shrinkage and attrition, I follow a process involving regular monitoring, analysis, and implementation of strategies.

• Regularly monitor key performance indicators related to shrinkage and attrition such as turnover rates, absenteeism, and theft incidents

• Analyze root causes of shrinkage and attrition through employee feedback, exit interviews, and data analysis

• Implement strategies to address identified issues s...read more

Lloyd's of London Market is a specialized insurance market known for insuring unique and high-risk items. General insurance covers non-life assets and liabilities. Financial statements show a company's financial performance.

• Lloyd's of London Market is a specialized insurance market based in London, known for insuring unique and high-risk items such as ships, aircraft, and fine art.

• General insurance, also known as non-l...read more

I am a dedicated and experienced professional with a strong background in leadership and team management.

• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Skilled in training and developing staff to achieve their full potential

I am currently working as a Senior Sales Executive, responsible for managing key client accounts and leading a team of sales representatives.

• Managing key client accounts to ensure customer satisfaction and retention

• Leading a team of sales representatives to achieve sales targets

• Developing and implementing sales strategies to drive revenue growth

• Analyzing market trends and competitor activities to identify opportunities

My current role involves managing a team, handling customer complaints, and ensuring store operations run smoothly.

• Experience in team management and customer service is crucial for the Assistant Manager role.

• I have successfully resolved customer complaints and implemented strategies to improve customer satisfaction.

• I have also demonstrated strong organizational skills in overseeing store operations and ensuring efficie

Yes, I am comfortable with night shifts and have experience working during those hours.

• I have previous experience working night shifts in my current role.

• I am able to adjust my sleep schedule to accommodate working at night.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts as needed to support the team and business operations.