WNS Assistant Manager Interview Questions and Answers

I utilized various metrics to ensure compliance with SLAs and KPIs, focusing on continuous improvement and team engagement.

• Established clear KPIs such as response time, resolution time, and customer satisfaction scores.

• Implemented a dashboard to track real-time performance against SLAs, allowing for quick adjustments.

• Conducted regular training sessions to enhance team skills, leading to a 20% improvement in resolu...read more

Dynamic professional with a strong background in management, dedicated to driving team success and achieving organizational goals.

• Over 5 years of experience in team leadership, successfully managing projects that increased efficiency by 20%.

• Skilled in conflict resolution, having mediated disputes that resulted in improved team collaboration.

• Proficient in data analysis, using metrics to inform decision-making and e...read more

Joins are used in databases to combine rows from two or more tables based on a related column between them.

• Inner Join: Returns rows when there is at least one match in both tables.

• Left Join: Returns all rows from the left table, and the matched rows from the right table.

• Right Join: Returns all rows from the right table, and the matched rows from the left table.

• Full Outer Join: Returns rows when there is a match in...read more

To manage shrinkage and attrition, I follow a process involving regular monitoring, analysis, and implementation of strategies.

• Regularly monitor key performance indicators related to shrinkage and attrition such as turnover rates, absenteeism, and theft incidents

• Analyze root causes of shrinkage and attrition through employee feedback, exit interviews, and data analysis

• Implement strategies to address identified iss...read more

Lloyd's of London Market is a specialized insurance market known for insuring unique and high-risk items. General insurance covers non-life assets and liabilities. Financial statements show a company's financial performance.

• Lloyd's of London Market is a specialized insurance market based in London, known for insuring unique and high-risk items such as ships, aircraft, and fine art.

• General insurance, also known as ...read more

I have experience training batches of new employees in previous roles.

• Led training sessions on company policies and procedures

• Provided hands-on training for new software systems

• Created training materials such as manuals and presentations

• Conducted assessments to measure learning outcomes