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238 WNS Jobs

Assistant Manager - Operations - Voice Process only

1-4 years

Pune

1 vacancy

Assistant Manager - Operations - Voice Process only

WNS

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

Job Description

Job Description:

  • Total Experience of more than 5 years
  • Handled a team of 15 to 20 members (Direct Reportees)
  • Should have experience managing Contact Center Operations
  • Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your Manager with recruitment and the daily running of the department
  • Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back office tasks
  • Monitor, drive and record the performance results, displaying a proactive approach to coaching
  • Support across your own team and other departments by sharing information and expertise where required
  • Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately
  • Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks
  • Support and embrace change/continuous improvements across the department
  • Any other tasks deemed appropriate by the Line Manager Qualifications

Graduate.


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Assistant Manager Operations roles with real interview advice

Top WNS Assistant Manager Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 282 questions

What people at WNS are saying

3.1
 Rating based on 100 Assistant Manager Operations reviews

Likes

Great work life balance, supportive management, no work pressure, all the teams have easy going.

  • Salary - Excellent
  • +6 more
Dislikes

Haven't found anything for me but salary might be the issue for few.

Read 100 Assistant Manager Operations reviews

Assistant Manager Operations salary at WNS

reported by 452 employees with 5-15 years exp.
₹4 L/yr - ₹12.5 L/yr
15% more than the average Assistant Manager Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

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