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53 Fusion CX Jobs

Assistant Manager - E - Commerce

2-7 years

Howrah

1 vacancy

Assistant Manager - E - Commerce

Fusion CX

posted 4mon ago

Job Description

As the Assistant Manager in the e-commerce process at Fusion CX, Howrah, your responsibilities will include:

Client & Operations Collaboration : Work closely with clients and operations teams to analyze ongoing projects and processes, delivering meaningful insights that drive operational improvement and success. Your ability to coordinate effectively will ensure seamless communication and strategic alignment between internal teams and clients.

SLAs & KPIs Monitoring : Take full ownership of client-driven Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as quality, productivity, and overall service performance. You will be responsible for ensuring these metrics meet or exceed the required thresholds.

Team Performance Oversight : Manage and oversee the performance of different teams, consisting of Team Leaders and their indirect reports. Your leadership will directly influence the productivity and morale of the entire workforce under your supervision, ensuring they meet business objectives.

Reporting & Insights : Compile, analyze, and publish detailed reports on team performance. This will involve tracking operational metrics, ensuring transparency, and providing actionable insights to senior management and clients to guide future strategies.

Job Requirements
To be successful in this Assistant Manager role at Howrah, you must have the following qualifications:

  • Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals.
  • Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations.
  • Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights.
  • Client Management: Ability to work closely with clients and internal teams to ensure smooth operations and high client satisfaction.
  • Problem Solving: Capability to manage operational challenges and find solutions to drive business results.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Assistant Manager roles with real interview advice

Top Fusion CX Assistant Manager Interview Questions

Q1. 2- What is BPO and it's complete name?
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
Q3. Are you comfortable to solve customer queries over email or phone?
View all 35 questions

What people at Fusion CX are saying

3.2
 Rating based on 20 Assistant Manager reviews

Likes

What I enjoy most about working at Fusion is the collaborative environment and the chance to develop my skills daily. Being part of Fusion makes me feel valued, and I look forward to contributing even more to our shared success.

  • Salary - Excellent
  • +6 more
Dislikes

Nothing as such as of now

Read 20 Assistant Manager reviews

Assistant Manager salary at Fusion CX

reported by 108 employees with 4-11 years exp.
₹2.6 L/yr - ₹5.7 L/yr
52% less than the average Assistant Manager Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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