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Fusion CX Customer Care Executive Interview Questions, Process, and Tips
Updated
4 Jun 2024
Top Fusion CX Customer Care Executive Interview Questions and Answers
- Q1. 2- What is BPO and it's complete name?
- Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of?
- Q3. Are you comfortable to solve customer queries over email or phone?
9 Fusion CX Customer Care Executive Interview Experiences
27 questions found
Sort by:
Popular
Anonymous
Interview experience
Good
Difficulty level
Hard
Duration
-
Result
Not Selected
I applied via Job Portal and was interviewed in May 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell me about matrimony Add Answer
- Q2. What is customer service View Answers (1)
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Jan 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of? View Answers (1)
3
One-on-one Round (3 Questions)
- Q1. Why we will hire you? Add Answer
- Q2. Language fluency test, are you familiar with system? Typing test . Add Answer
- Q3. Are you comfortable to solve customer queries over email or phone? View Answers (1)
Interview Preparation Tips
Topics to prepare for Fusion CX Customer Care Executive interview:
- MS Office
- Internet
- Decision making
Get interview-ready with top interview questions
John Cena
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Tell me about yourself View Answers (2)
- Q2. What is your fluency in English View Answers (2)
3
HR Round (1 Question)
- Q1. Talk about on any Topic in english View Answers (2)
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Feb 2023.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. What is bpo
How to handle work View Answers (1)
Fusion CX interview questions for designations
Aadil Reza
Interview Questions
- Q1. 1- Tell me something about yourself?
View Answers (1)
- Q2. 2- What is BPO and it's complete name?
View Answers (5)
- Q3. 3- Why do you want to work in BPO ?
View Answers (1)
- Q4. What quality do you have so that I should select you?
View Answers (1)
- Q5. What is E-commerce ?
View Answers (2)
- Q6. What are B2B, B2C and C2C as well?
View Answers (2)
- Q7. What will you do first after getting this job?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - My experience was really awesome, I'd like to suggest there're nothing to get fear. 75 % they see your confident level, thereafter they check your grip over whatsoever you're relating while the interview.
I applied via Apna Jobs and was interviewed before Oct 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (1 Question)
- Q1. Tell me something about your self. Tell me something about your family,your previous job😊why u leave ur previous job, what's your previous CTC,and also qualifi...read more Add Answer
3
HR Round (1 Question)
- Q1. Basically job regarding information and salary expectation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Actually interview is not matter.
Matter is that what's your capabilities to confidence.and it's not matter answer is wrong or ri8 .
But confidencially.
Gd luck 🤞 everyone 🙂
Matter is that what's your capabilities to confidence.and it's not matter answer is wrong or ri8 .
But confidencially.
Gd luck 🤞 everyone 🙂
Customer Care Executive Jobs at Fusion CX
Neha Saha
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Nov 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (1 Question)
- Q1. Self introduction Add Answer
3
HR Round (2 Questions)
- Q1. Why do you want to join Add Answer
- Q2. They will check your Hindi and English Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview is very easy just if you know little but proper English they will hire you
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Feb 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
HR Round (3 Questions)
- Q1. How do you prioritize competing demands from customers? View Answers (1)
- Q2. How do you handle a situation where you don't know the answer to a customer's question? Add Answer
- Q3. Tell me about yourself Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Bring your Identity cards and other documents and time because It will take so much time.
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
-
I applied via Recruitment Consulltant and was interviewed before Jan 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2
HR Round (2 Questions)
- Q1. Tell me about your self Add Answer
- Q2. What are your goals and how you are trying to reach them? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be your self
Don't afraid to give answer whether it's wrong
Don't afraid to give answer whether it's wrong
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Fusion CX?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (3 Questions)
- Q1. How can you handeling the customer View Answers (2)
- Q2. Where do u see after 5years? Add Answer
- Q3. To grow more in my past life & want tp be a good positions Add Answer
Fusion CX Interview FAQs
How many rounds are there in Fusion CX Customer Care Executive interview?
Fusion CX interview process usually has 2-3 rounds. The most common rounds in the Fusion CX interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Fusion CX Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Domestic BPO, bpo, Customer Service, Telecalling and call center.
What are the top questions asked in Fusion CX Customer Care Executive interview?
How long is the Fusion CX Customer Care Executive interview process?
The duration of Fusion CX Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Fusion CX Interviews By Designations
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Interview Questions for Popular Designations
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People are getting interviews through
based on 7 Fusion CX interviews
WalkIn
Job Portal
Referral
29%
29%
29%
13% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Care Executive Interview Questions from Similar Companies
42%
less
than the average Customer Care Executive Salary in India
View more details
Fusion CX Customer Care Executive Reviews and Ratings
based on 135 reviews
Rating in categories
|
Customer Care Executive
368
salaries
|  ₹0.7 L/yr - ₹3.2 L/yr |
|
Team Lead
199
salaries
| ₹1 L/yr - ₹6.1 L/yr |
|
Quality Analyst
195
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Customer Service Associate
190
salaries
| ₹0.9 L/yr - ₹2.3 L/yr |
|
Customer Service Executive
186
salaries
| ₹0.7 L/yr - ₹3 L/yr |
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