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Fusion CX Customer Service Executive Interview Questions and Answers

Updated 28 Oct 2024

Fusion CX Customer Service Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Typing Test 

(1 Question)

  • Q1. Tell me about youeself
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and escalations

    • I am proficient in using CRM systems and other customer service tools

    • I have a proven track record of improving customer satisfaction ratings

    • I am a strong communicator and pr

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Intro, experience, skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go to fusion

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I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself, what is a bpo, how you will see your self after 5years comfortable for nigh shifts
  • Q2. Tell me about yourself
  • Q3. How you will see your self after 5 years
  • Q4. Why do you want to work in a bpo
  • Q5. Comfortable for night shift
  • Ans. 

    Yes, I am comfortable working night shifts.

    • I have prior experience working night shifts and have adjusted my sleep schedule accordingly.

    • I understand the importance of being alert and focused during night shifts.

    • I am willing to work night shifts as required by the job.

    • I have no personal commitments that would prevent me from working night shifts.

    • I am aware of the potential health risks associated with working night shif...

  • Answered by AI
  • Q6. Does work earlier with others company

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy question anyone can answer very easy to crack

Customer Service Executive Jobs at Fusion CX

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
  • Q2. About the company structure
  • Q3. About the company
  • Q4. Turnover for last one year
  • Q5. Some interesting questions

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths questions and english test

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one round with manager on tableau, sql and projects in your resume.
Round 3 - HR 

(1 Question)

  • Q1. Basic questions and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on what skills and projects are written in your cv.

Associate Interview Questions & Answers

Nielsen user image Vaishnavi B A

posted on 14 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introductions
Round 2 - One-on-one 

(1 Question)

  • Q1. About career growth
Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About previous job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through how credit bureau work

I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They all were very welcoming and made us comfortable during an interview. If you are well prepared, the interview will be smooth and you will click the same. Just one thing, which i learnt from my current experience, Never ever say rise which you expect in range. If said 30-40% and negotiation started with 31%. So its always better to say 37.5 % or more.

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Service Executive interview?
Fusion CX interview process usually has 1-2 rounds. The most common rounds in the Fusion CX interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for Fusion CX Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are BPO, Customer Acquisition, Customer Experience Management, Customer Handling and Customer Relationship.

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Fusion CX Customer Service Executive Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
View more

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Fusion CX Customer Service Executive Salary
based on 185 salaries
₹1 L/yr - ₹2.9 L/yr
47% less than the average Customer Service Executive Salary in India
View more details

Fusion CX Customer Service Executive Reviews and Ratings

based on 62 reviews

3.2/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.0

Salary

3.0

Job security

3.1

Company culture

2.9

Promotions

3.0

Work satisfaction

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