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Fusion CX
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Fusion CX Customer Service Executive Interview Questions and Answers
Fusion CX Customer Service Executive Interview Experiences
3 interviews found
(1 Question)
- Q1. Tell me about youeself
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I am proficient in using CRM systems and other customer service tools
I have a proven track record of improving customer satisfaction ratings
I am a strong communicator and pr
Selected
I applied via Job Portal and was interviewed in Oct 2023. There was 1 interview round.
(1 Question)
- Q1. Intro, experience, skills
Interview Preparation Tips
I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Tell me about yourself, what is a bpo, how you will see your self after 5years comfortable for nigh shifts
- Q2. Tell me about yourself
- Q3. How you will see your self after 5 years
- Q4. Why do you want to work in a bpo
- Q5. Comfortable for night shift
- Ans.
Yes, I am comfortable working night shifts.
I have prior experience working night shifts and have adjusted my sleep schedule accordingly.
I understand the importance of being alert and focused during night shifts.
I am willing to work night shifts as required by the job.
I have no personal commitments that would prevent me from working night shifts.
I am aware of the potential health risks associated with working night shif...
- Q6. Does work earlier with others company
Interview Preparation Tips
Customer Service Executive Jobs at Fusion CX
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Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Customer Service Associate Interview Questions & Answers
Lumen Technologies
Anonymous
posted on 4 Dec 2023
I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.
(1 Question)
- Q1. Self introduction
Aptitude questions/English test
(1 Question)
- Q1. With team leader. They'll ask about your past experience and JD
(1 Question)
- Q1. Final round was with the manager
Interview Preparation Tips
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. What's your strength and weakness
- Q2. About the company structure
- Q3. About the company
- Q4. Turnover for last one year
- Q5. Some interesting questions
Interview Preparation Tips
- About the company and turnover
Customer Service Associate Interview Questions & Answers
Lumen Technologies
Anonymous
posted on 6 Jul 2023
I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.
They send you a link to take an aptitude test.. after that they will send you your result.
Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
Fusion CX Interview FAQs
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Fusion CX Interviews By Designations
- Fusion CX Customer Care Executive Interview Questions
- Fusion CX Customer Service Associate Interview Questions
- Fusion CX Customer Support Executive Interview Questions
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- Fusion CX Customer Support Associate Interview Questions
- Fusion CX Quality Analyst Interview Questions
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Fusion CX Customer Service Executive Interview Process
based on 3 interviews
Interview experience
Customer Service Executive Interview Questions from Similar Companies
Fusion CX Customer Service Executive Reviews and Ratings
based on 61 reviews
Rating in categories
|
Customer Care Executive
365
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Team Lead
187
salaries
| ₹1.1 L/yr - ₹4.6 L/yr |
|
Customer Service Associate
183
salaries
| ₹0.9 L/yr - ₹2.3 L/yr |
|
Quality Analyst
182
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
181
salaries
| ₹0.6 L/yr - ₹2.8 L/yr |
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