Fusion CX Senior Customer Service Associate Interview Questions and Answers

Q1. Asked regarding experience. You should give your answer most relevant to the question asked. Also be very transparent if you do not have experience, DON'T FAKE IT. If you dont know say you don't know!
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Q2. What was your last take home (salary) ?? Dont tell 40k if you were earning 25k be transparent. Answer precisely and be realistic especially if you are new to the field because I was a newbie to the call ...read more
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Q1. Question : Talk on a topic for 2mins (covid) : It was a very relevant topic as it was 2020 and I was able to relate to most of it.. Give examples while talking so that its more understandable to the int...read more
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Q2. There was a tele conversation between the interviewer (Manager) and me regarding booking flight tickets (just a normal one) to check our vocab and grammar... It was very attractive, she liked it I guess...read more
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Q1. Tell me about yourself.
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Q2. From where did you learn about this job opportunity?
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Logical questions, MCQs, these questions test your critical thinking skills.

Q1. Why do you want to join this company in particular?
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Q2. How do you deal with criticism or setbacks?
Ans. 
I view criticism as an opportunity for growth and use setbacks as motivation to improve.
• I listen carefully to the feedback and try to understand the root cause of the criticism.

• I reflect on my actions and consider how I can make improvements based on the feedback received.

• I stay positive and focus on finding solutions rather than dwelling on the setback.

• I seek guidance from mentors or colleagues to gain different persp...read more
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Q1. Self introduction
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Q2. Work experience
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Versant and assessment

Q1. Shift flexibility
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Q2. Compensation discussion
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Q1. Till me about yourself
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Q2. Why concentrix only?
Ans. 
Concentrix offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Concentrix has a reputation for providing excellent customer service

• The company values employee development and offers opportunities for career advancement

• Concentrix has a strong focus on customer satisfaction and provides the necessary tools and resources to deliver exceptional service

• The company cult
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Q3. What is your salary expectations?
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Q4. Tell me about your work experience and reason for leaving?
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Versent test which is mandatory

Q1. 1 Tell to me about ur self introduce with experience
Ans. 
I am an experienced customer service professional with a passion for helping people.
• I have worked in customer service for 5 years, with a focus on resolving customer issues and providing excellent service.

• I am skilled in communication, problem-solving, and conflict resolution.

• In my previous role, I was able to increase customer satisfaction ratings by 20% through implementing new processes and training programs.

• I am ex...read more
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Q2. What is hoby or dream
Ans. 
My dream is to become a successful writer and publish a book.
• I have always been passionate about writing and have been writing stories and poems since childhood.

• I have taken writing courses and workshops to improve my skills.

• I am currently working on a novel and hope to get it published one day.

• My ultimate goal is to become a full-time writer and make a living doing what I love.
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Q1. About yourself and previous work experience yet to share shortly.
Ans. I'll shared myself shortly and impressively.
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