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Fusion CX
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Fusion CX Senior Customer Service Associate Interview Questions and Answers
Fusion CX Senior Customer Service Associate Interview Experiences
3 interviews found
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions
- Q2. Introduction and salary expectation that's it
It was very jz prepare the test and you'll able to clear it
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Apr 2022. There were 3 interview rounds.
(4 Questions)
- Q1. Introduce yourself
- Q2. What is the distance between your home to office??
- Q3. Are you comfortable in English?
- Q4. Tell ne something about your current job role??
About online and offline shopping
I applied via Walk-in and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about my personal life and why would i think of changing my career to Bpo services. I was also asked about E commerce sites and some random questions about E-commerce business. At last I was as...
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. What's your strength and weakness
- Q2. About the company structure
- Q3. About the company
- Q4. Turnover for last one year
- Q5. Some interesting questions
Interview Preparation Tips
- About the company and turnover
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
I applied via Company Website and was interviewed in Apr 2022. There were 5 interview rounds.
Reasoning and Aptitude
(1 Question)
- Q1. MMM, Situational questions
(1 Question)
- Q1. What is Co-efficient , Regression, Linear Regression
- Ans.
Co-efficient, Regression, and Linear Regression are statistical concepts used to analyze the relationship between variables.
Co-efficient is a measure of the strength and direction of the relationship between two variables.
Regression is a statistical method used to model the relationship between a dependent variable and one or more independent variables.
Linear Regression is a type of regression analysis where the relati...
(1 Question)
- Q1. Linear regression Assignment Discussion
(1 Question)
- Q1. General question likes- Why Nielsen, Why you left previous company, Salary negotiation
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Thermo Fisher Scientific
Anonymous
posted on 17 Apr 2021
I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.
Interview Preparation Tips
I appeared for an interview before Dec 2021.
(1 Question)
- Q1. Intro about yourself and role
(1 Question)
- Q1. Details of work done
(1 Question)
- Q1. Skill set should be clear
Interview Preparation Tips
Vaishnavi B A
(1 Question)
- Q1. Self introductions
(1 Question)
- Q1. About career growth
Fusion CX Interview FAQs
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Fusion CX Interviews By Designations
- Fusion CX Customer Service Associate Interview Questions
- Fusion CX Customer Care Executive Interview Questions
- Fusion CX Customer Support Executive Interview Questions
- Fusion CX Quality Analyst Interview Questions
- Fusion CX Team Lead Operations Interview Questions
- Fusion CX Senior Customer Service Associate Interview Questions
- Fusion CX Customer Support Associate Interview Questions
- Fusion CX Customer Service Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
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- Senior Customer Service Executive Interview Questions
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- Show more
Fusion CX Senior Customer Service Associate Interview Process
based on 2 interviews
Interview experience
Interview Questions from Similar Companies
Fusion CX Senior Customer Service Associate Reviews and Ratings
based on 2 reviews
Rating in categories
|
Customer Care Executive
377
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Customer Service Associate
226
salaries
| ₹0.9 L/yr - ₹2.4 L/yr |
|
Team Lead
188
salaries
| ₹1.1 L/yr - ₹4.6 L/yr |
|
Customer Service Executive
185
salaries
| ₹1 L/yr - ₹2.9 L/yr |
|
Quality Analyst
170
salaries
| ₹1 L/yr - ₹4.5 L/yr |
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