Fusion CX Senior Customer Service Associate Interview Questions and Answers

Online assessment that you have to do before the actual interview

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you leave your past job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Reasoning and Aptitude

Q1. MMM, Situational questions
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Q1. What is Co-efficient , Regression, Linear Regression
Ans. 
Co-efficient, Regression, and Linear Regression are statistical concepts used to analyze the relationship between variables.
• Co-efficient is a measure of the strength and direction of the relationship between two variables.

• Regression is a statistical method used to model the relationship between a dependent variable and one or more independent variables.

• Linear Regression is a type of regression analysis where the relati...read more
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Q1. Linear regression Assignment Discussion
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Q1. General question likes- Why Nielsen, Why you left previous company, Salary negotiation
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Q1. Self introductions
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Q1. About career growth
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Q1. Create an interface in python or java
Ans. 
Creating an interface in Python or Java
• In Python, create an interface using the 'abc' module and the 'abstractmethod' decorator

• In Java, create an interface using the 'interface' keyword

• Interfaces define a set of methods that a class must implement
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Q2. Difference between return and yield in python
Ans. 
Return is used to exit a function and yield is used to produce a series of values
• Return statement is used to exit a function and return a value to the caller

• Yield statement is used in generator functions to produce a series of values

• Yield is used to create iterators, while return is used to return a value from a function

• Example: def generator_function(): yield 1 yield 2 yield 3

• Example: def return_function()
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