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Fusion CX Customer Support Associate Interview Questions and Answers

Updated 4 Sep 2024

Fusion CX Customer Support Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About my self and bussiness
  • Q2. E commerce and supplier growth

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job to carrier growth
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self.
Round 2 - HR 

(1 Question)

  • Q1. After 5 year where you wants to see yourself.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I applied via Apna Jobs and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Telephonic interview - Introduction- 2,3 topics to speak on

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy to crack the interview, just go for it .

Customer Support Associate Jobs at Fusion CX

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Interview questions from similar companies

Associate Interview Questions & Answers

Nielsen user image Vaishnavi B A

posted on 14 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introductions
Round 2 - One-on-one 

(1 Question)

  • Q1. About career growth

I appeared for an interview before Dec 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Intro about yourself and role
Round 3 - Technical 

(1 Question)

  • Q1. Details of work done
Round 4 - One-on-one 

(1 Question)

  • Q1. Skill set should be clear

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear and specific on your experience. Should be very thorough with what is described in CV. Excellent communication
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Create an interface in python or java
  • Ans. 

    Creating an interface in Python or Java

    • In Python, create an interface using the 'abc' module and the 'abstractmethod' decorator

    • In Java, create an interface using the 'interface' keyword

    • Interfaces define a set of methods that a class must implement

  • Answered by AI
  • Q2. Difference between return and yield in python
  • Ans. 

    Return is used to exit a function and yield is used to produce a series of values

    • Return statement is used to exit a function and return a value to the caller

    • Yield statement is used in generator functions to produce a series of values

    • Yield is used to create iterators, while return is used to return a value from a function

    • Example: def generator_function(): yield 1 yield 2 yield 3

    • Example: def return_function()

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
  • Q2. About the company structure
  • Q3. About the company
  • Q4. Turnover for last one year
  • Q5. Some interesting questions

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent

I applied via Company Website and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Reasoning and Aptitude

Round 2 - Technical 

(1 Question)

  • Q1. MMM, Situational questions
Round 3 - Technical 

(1 Question)

  • Q1. What is Co-efficient , Regression, Linear Regression
  • Ans. 

    Co-efficient, Regression, and Linear Regression are statistical concepts used to analyze the relationship between variables.

    • Co-efficient is a measure of the strength and direction of the relationship between two variables.

    • Regression is a statistical method used to model the relationship between a dependent variable and one or more independent variables.

    • Linear Regression is a type of regression analysis where the relati...

  • Answered by AI
Round 4 - Technical 

(1 Question)

  • Q1. Linear regression Assignment Discussion
Round 5 - HR 

(1 Question)

  • Q1. General question likes- Why Nielsen, Why you left previous company, Salary negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Keep your communication smooth

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Support Associate interview?
Fusion CX interview process usually has 2 rounds. The most common rounds in the Fusion CX interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Fusion CX Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Complaint Handling, Customer Complaints and Customer Satisfaction.
What are the top questions asked in Fusion CX Customer Support Associate interview?

Some of the top questions asked at the Fusion CX Customer Support Associate interview -

  1. Telephonic interview - Introduction- 2,3 topics to speak...read more
  2. E commerce and supplier gro...read more

Tell us how to improve this page.

Fusion CX Customer Support Associate Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more

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Fusion CX Customer Support Associate Salary
based on 34 salaries
₹1 L/yr - ₹2.5 L/yr
46% less than the average Customer Support Associate Salary in India
View more details

Fusion CX Customer Support Associate Reviews and Ratings

based on 23 reviews

4.1/5

Rating in categories

4.0

Skill development

3.9

Work-life balance

4.1

Salary

3.7

Job security

3.9

Company culture

3.8

Promotions

4.0

Work satisfaction

Explore 23 Reviews and Ratings
Customer Support Associate

Gurgaon / Gurugram

0-5 Yrs

Not Disclosed

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