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Engaged Employer

Fusion CX

3.5
based on 1.4k Reviews

Working at Fusion CX

Company Summary

Fusion BPO Services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between your brand and your customers.

Overall Rating

3.5/5
based on 1.4k reviews
highly rated categories
Critically rated for

Promotions/Appraisal, Job Security, Salary & Benefits

Work Policy
Work from office
Work from office
85% employees reported
Rotational Shift
Rotational Shift
48% employees reported
Flexible timing
Flexible timing
54% employees reported
No travel
No travel
67% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
71 employees reported
Office cab/shuttle
Office cab/shuttle
34 employees reported
Cafeteria
Cafeteria
33 employees reported
Health insurance
Health insurance
22 employees reported
View all benefits

About Fusion CX

Founded in2004 (21 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
India HeadquartersKolkata, West Bengal, India
Office Locations
Websitefusioncx.com
Primary Industry
--
Other Industries

Fusion CX is pioneering the future of customer experience. We are transforming customer experiences on a global scale, propelling client success with human excellence and technological prowess, and creating genuine connections at every encounter. With a workforce of over 14,000 across 14 countries and 27 locations, we are continuously boosting revenue, retention, and loyalty by leveraging best-in-class global delivery, multilingual local and global teams, leading-edge infrastructure, and game-changing digital solutions.


By unifying the power of AI with a deep understanding of different touchpoints gained with more than thirty years of industry experience, we create lasting impressions on customers’ minds. So far, more than 250 clients have been empowered by our global reach and expertise. Employing our personalized and customer-centric CX solutions in 40+ languages ensures we craft an experience that resonates and brings brands and their customers closer.


Join a global CX transformation company where empathy and innovation spark meaningful customer connections across the globe. Collaborate with colleagues across continents and experience an inclusive and growth-driven environment where you can make a significant impact. 

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Fusion CX Ratings

based on 1.4k reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
503
4
286
3
222
2
107
1
323

Category Ratings

3.5

Skill Development

3.4

Work-Life Balance

3.4

Company Culture

3.3

Work Satisfaction

3.3

Salary & Benefits

3.2

Job Security

3.1

Promotions/Appraisal

Fusion CX is rated 3.5 out of 5 stars on AmbitionBox, based on 1.4k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion CX
based on 1.3k reviews
3.7
Rated by 509 Women
Rated 3.6 for Skill Development and 3.6 for Work-Life Balance
3.4
Rated by 828 Men
Rated 3.4 for Skill Development and 3.3 for Work-Life Balance

Work Policy at Fusion CX

based on 243 reviews in last 6 months
Work from office
85%
Permanent work from home
8%
Hybrid
7%

Fusion CX Reviews

Top mentions in Fusion CX Reviews

+ 5 more

Compare Fusion CX with Similar Companies

Fusion CX
WNS
Change Company
Teleperformance
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Concentrix Corporation
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Overall Rating
3.5/5
based on 1.4k reviews
3.4/5
based on 10.6k reviews
3.9/5
based on 27.5k reviews
3.8/5
based on 25.2k reviews
Highly Rated for
No highly rated category
No highly rated category
Skill development
Job Security
Company culture
Job Security
Critically Rated for
Promotion/Appraisals
Job Security
Salary & Benefits
Promotion/Appraisals
Salary & Benefits
Work Satisfaction
No critically rated category
Promotion/Appraisals
Salary & Benefits
Primary Work Policy
Work from office
85% employees reported
Work from office
60% employees reported
Work from office
73% employees reported
Work from office
76% employees reported
Rating by Women Employees
3.7
Good
rated by 509 women
3.4
Average
rated by 3.1k women
3.7
Good
rated by 8.5k women
3.8
Good
rated by 7.3k women
Rating by Men Employees
3.4
Average
rated by 828 men
3.4
Average
rated by 7k men
4.0
Good
rated by 17.4k men
3.8
Good
rated by 16.5k men
Job Security
3.2
Average
3.7
Good
3.8
Good
4.1
Good
View more

Fusion CX Salaries

3.3
rated by 1.4k employees for salaries

Customer Care Executive

(365 salaries)
Unlock
₹0.7 L/yr - ₹3.2 L/yr

Quality Analyst

(190 salaries)
Unlock
₹1 L/yr - ₹6 L/yr

Customer Service Associate

(185 salaries)
Unlock
₹1 L/yr - ₹2.3 L/yr

Team Lead

(179 salaries)
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₹1.4 L/yr - ₹4.6 L/yr

Customer Service Executive

(175 salaries)
Unlock
₹1 L/yr - ₹2.9 L/yr

Customer Support Executive

(99 salaries)
Unlock
₹1 L/yr - ₹3.5 L/yr

Team Lead Operations

(80 salaries)
Unlock
₹1.7 L/yr - ₹4.4 L/yr

Customer Care Associate

(76 salaries)
Unlock
₹0.9 L/yr - ₹2.5 L/yr

BPO Executive

(69 salaries)
Unlock
₹0.8 L/yr - ₹2.5 L/yr

Agent

(45 salaries)
Unlock
₹0.8 L/yr - ₹2.8 L/yr

Fusion CX Interview Questions

Interview Process at Fusion CX

based on 29 interviews in last 1 year
Interview Experience
4.4
Good
Difficulty level
Easy
42%
Moderate
53%
Hard
5%

People are getting interviews through

based on 79 Fusion CX interviews
Walkin
36%
Referral
27%
Job Portal
20%
Company Website
6%
*11% candidates got the interview through other sources
stats-bars
High confidence

Compare Fusion CX with

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3.7
EXL Service
3.7
Genpact
3.9
Tech Mahindra
3.6
HCLTech
3.5
Infosys BPM
3.7
TCS
3.7
FactSet
4.0
Adecco Group
3.7
TE Connectivity
4.2
Reckitt Benckiser
4.0
Nielsen
3.7
Infor Global Solution
4.1
Novo Nordisk
4.1
Gartner
4.2
Vestas
4.3
Thermo Fisher Scientific
3.9
Lumen Technologies
4.0
Visteon
3.7
Wolters Kluwer
3.9

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Fusion CX FAQs

Fusion CX Overview
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