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Fusion CX Customer Support Executive Interview Questions and Answers
Fusion CX Customer Support Executive Interview Experiences
4 interviews found
Selected
I applied via Company Website and was interviewed in Apr 2024. There were 4 interview rounds.
(4 Questions)
- Q1. Asked some basic questions
- Q2. Tell me something about yourself
- Q3. Have you ever workedwuth medical domain
- Q4. How soon can you join
(1 Question)
- Q1. Spoken with senior HRs from different location.
Had a virtual round wuth management, manager, trainer, Supervisor.
Had this virtually too, spoken with the clients on this round.
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself? Why did you left the previous company? How much salary do you want?
- Ans.
I am an experienced Customer Support Executive with a strong track record in providing excellent customer service.
I have worked in the customer support field for the past five years, handling various customer inquiries and resolving issues.
I am skilled in using customer support software and have a good understanding of CRM systems.
I have received positive feedback from customers for my ability to empathize and provide ...
(1 Question)
- Q1. Tell me about yourself? For how long you are gonna work here? Tell me something about your native place?
- Ans.
I am a Customer Support Executive with experience in handling customer queries and providing solutions.
I have been working in the customer support field for 5 years.
I have a strong track record of resolving customer issues and ensuring customer satisfaction.
I am skilled in using various customer support tools and software.
I have received positive feedback from customers for my excellent communication and problem-solvin...
(1 Question)
- Q1. Tell me something about E-commerce? Tell me something about Kolkata?
- Ans.
E-commerce refers to the buying and selling of goods and services online.
E-commerce allows customers to shop from the comfort of their homes.
It offers a wide range of products and services from various sellers.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
Secure online payment methods like credit cards and digital wallets are used.
E-commerce has revolutionized the retail industry and transformed the wa
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why did you leave your last job
Interview Preparation Tips
I applied via Apna Jobs and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Am I comfortable with shift timing?
- Q2. Yes I'm comfortable with the shift timing
Interview Preparation Tips
No proper infrastructure , highly unprofessional management, Toxic work culture, corrupt upper management and very manipulative team leaders, There are always some salary issues and the HR department is not bothered to look at your issue,will recommend anyone to look somewhere else.
Not worthy of getting a single star....
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Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Customer Service Associate Interview Questions & Answers
Lumen Technologies
Anonymous
posted on 4 Dec 2023
I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.
(1 Question)
- Q1. Self introduction
Aptitude questions/English test
(1 Question)
- Q1. With team leader. They'll ask about your past experience and JD
(1 Question)
- Q1. Final round was with the manager
Interview Preparation Tips
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. What's your strength and weakness
- Q2. About the company structure
- Q3. About the company
- Q4. Turnover for last one year
- Q5. Some interesting questions
Interview Preparation Tips
- About the company and turnover
Customer Service Associate Interview Questions & Answers
Lumen Technologies
Anonymous
posted on 6 Jul 2023
I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.
They send you a link to take an aptitude test.. after that they will send you your result.
Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
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Fusion CX Customer Support Executive Reviews and Ratings
based on 34 reviews
Rating in categories
|
Customer Care Executive
366
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Customer Service Associate
205
salaries
| ₹0.9 L/yr - ₹2.8 L/yr |
|
Quality Analyst
191
salaries
| ₹1 L/yr - ₹6 L/yr |
|
Team Lead
186
salaries
| ₹1.4 L/yr - ₹6.1 L/yr |
|
Customer Service Executive
176
salaries
| ₹1 L/yr - ₹2.6 L/yr |
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