Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 34 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 34 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Support Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
34 reviews found
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Popular
Customer Support Executive in
Durgapur
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 09 Dec 2024
Likes
For salary
Dislikes
The whole company and there supervisors
Customer Support Executive in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Good Environment. Poladly and Kindness Behaviour HR and Senior or Supervisor. Feel like Safe and Comfortable Zone.
Very nice dynamic environmental sector in BPO corporate sector
HR friendly co-operative
Good company for fresher candidate and as well as experience
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Executive in
Kolkata
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Oct 2024
Likes
Job satisfaction and work environment is good.
Dislikes
There are very low chances of salary increment.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Executive in
Kolkata
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Sep 2024
Likes
Work life balance and nice people's.
TL and manager's are very supportive.
Dislikes
Salary issue might happend and management is poor.
Work Details
Work timings: Strict Timings
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Fusion CX.
Customer Support Executive in
Howrah
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Jun 2024
Likes
Working place is very good
Dislikes
Management is not too good at all
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employer’s Response
Thank you for your feedback. We're happy you enjoy the working environment. We acknowledge your concerns about management and are dedicated to making improvements. Your insights help us create a better workplace. Please feel free to share any further suggestions or concerns.
Thank you for your feedback! We're thrilled to know that you appreciate the friendly atmosphere. If you have any suggestions or need assistance in the future, please let us know. Your input helps us improve.
Customer Support Executive in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 30 May 2024
Likes
Loving the shift timing.
Dislikes
Nothing as such till now.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
We truly appreciate you sharing your thoughts with us! It's wonderful to know that the shift timings are working well for you. We're glad to hear that everything has been positive so far. Should you have any suggestions or concerns in the future, please feel free to reach out. Your satisfaction is our priority.
Customer Support Executive in
Howrah
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 26 Feb 2024
Likes
TL's are good and environment is decent
Dislikes
Perhaps likes everything I dislike
Customer Support Executive in
Howrah
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Apr 2023
Likes
There is nothing to like!
Dislikes
The worst company ever to join.
No proper infrastructure , highly unprofessional management, Toxic work culture, corrupt upper management and very manipulative team leaders, There are always some salary issues and the HR department is not bothered to look at your issue, will recommend anyone to look somewhere else.
Not worthy of getting a single star....
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Executive in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jun 2023
Likes
Very good atmosphere and all are helpful
Dislikes
I don't dislike.. I also love
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Support Executive in
Kolkata
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 03 Aug 2023
Likes
They give the salary on time
Dislikes
There is no salary increment, no promotion facility,no job security,bad work culture
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Executive in
Durgapur
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 16 Mar 2023
Likes
If you are fresher then good for you
Dislikes
Very low salary and office politics
Work Details
Work policy:
Rotational week
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Executive in
Kolkata
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jun 2023
Likes
Very pathetic...contact with me
Dislikes
Team leader are pathetic
Work Details
Work policy:
After lockdown it was started Work From Office
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Executive in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Mar 2023
Likes
Salary on time
Dislikes
Behaviour of everyone specially management
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Support Executive in
Mohali
Full Time
·
Sales Support & Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 Nov 2020
Likes
I like the job security and management was very helping towards their employees. There was good working environment.
Customer Support Executive (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Aug 2023
Likes
Nothing
Dislikes
Work culture. There is huge politics. The management used employees for their own benefits. They forced employees to work more than 14 hours. behaves with them like a servant. Verry rude, unproffesional. Tergets some selected employees without reason and suddenly separate them without concern. partialty is in another level. In durgapur brunch there is a Quality analysist with name Bishal who is verry rude and unproffesional. humilate the emoloyees all the time. I got a deporession becz of him...Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
We're deeply concerned to hear about your experience and sincerely apologize for any negative interactions you've encountered. Maintaining a supportive and respectful work environment is paramount to us, and we take allegations of mistreatment very seriously. We will investigate the issues you've raised, particularly regarding management behavior and treatment of employees, to address them promptly. We are committed to making necessary improvements. If you're comfortable, we encourage you to reach out to hr.grievances@fusioncx.com to discuss your concerns further. Your well-being is our top priority, and we're here to support you.
Customer Support Executive (working remotely)
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 01 Sep 2023
Likes
I am talking about Fusion kolkata. You will get your salary on time without any deductions (however, many of my colleagues faced unknown deducttions and there qas no clarity on given). Work pressure is comparatively low from other companies as client is itself confused of the actual work.
Dislikes
Toxic work culture. 0 progression without oiling upper management. No grievance redressal in terms of salary deduction and other issue. Can fire someone anytime, also can keep someone worthless for years. Meaningless policies. Bad behaviour of management. Clients of Fusion kolkata is just carzy. Forget appraisal.
People also ask about Fusion CX's Customer Support Executives
Is Fusion CX a good place to work for Customer Support Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 34 employee reviews, it's clear that most customer support executives have an average experience working at Fusion CX. Job Security holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and career growth on AmbitionBox.
Does Fusion CX pay their Customer Support Executives well?
According to AmbitionBox reviews, Fusion CX customer support executives rate their salary and benefits at 3.3 out of 5, based on 34 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX's customer support executives salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer support executives, click here.
How is the work culture at Fusion CX for Customer Support Executives?
Work culture at Fusion CX for customer support executives is rated 3.4 out of 5 by 34 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX for customer support executives, click here.
How is the job security at Fusion CX for Customer Support Executives?
Based on 34 reviews on AmbitionBox, Fusion CX's customer support executives rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Fusion CX for customer support executives, click here.
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