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Fusion CX Customer Service Associate Reviews

Updated 5 Mar, 2025
Overall Rating
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3.6/5
based on 97 reviews

Rating distribution

Category Ratings

3.6

Skill development

3.5

Work-life balance

3.3

Company culture

3.3

Job security

3.3

Salary

3.3

Work satisfaction

2.9

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What employees say about Fusion CX?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

84% employees reported

Rotational Shift

Rotational Shift

61% employees reported

Flexible timing

Flexible timing

47% employees reported

No travel

No travel

71% employees reported

Gender based rating

3.6
female

Rated by Women

41 reviews

3.6
male

Rated by Men

53 reviews

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Top Mentions in Fusion CX Customer Service Associate Reviews

97 reviews found

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People also ask about Fusion CX's Customer Service Associates

Is Fusion CX a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 97 employee reviews, it's clear that most customer service associates have an average experience working at Fusion CX. Skill development holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about career growth on AmbitionBox.
Does Fusion CX pay their Customer Service Associates well?
According to AmbitionBox reviews, Fusion CX customer service associates rate their salary and benefits at 3.3 out of 5, based on 97 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX's customer service associates salaries here and to read reviews specifically about salary and benefits at Fusion CX for customer service associates, click here .
How is the work culture at Fusion CX for Customer Service Associates?
Work culture at Fusion CX for customer service associates is rated 3.3 out of 5 by 97 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Fusion CX for customer service associates, click here .
How is the job security at Fusion CX for Customer Service Associates?
Based on 97 reviews on AmbitionBox, Fusion CX's customer service associates rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX. To read reviews about job security at Fusion CX for customer service associates, click here .
Is work from home available to Customer Service Associates at Fusion CX?
According to AmbitionBox, 11% of Fusion CX's customer service associates work from home permanently, 84% work from the office, and 5% follow a hybrid model, based on 18 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options.

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Fusion CX Customer Service Associate Salary
based on 207 salaries
₹0.9 L/yr - ₹2.5 L/yr
53% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
2 total responses
paternity
Paternity leaves
1 total response
healthInsurance
Health insurance
2 total responses
annualLeaves
Annual leaves
1 total response
+4 more benefits
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