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Customer Service Associate
Fusion CX
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Providing psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
- Engaging in post-discharge communication to assess health status and provide necessary counseling.
- Monitoring patients to evaluate their progress during the treatment and maintain accurate records.
- Engaging with patients to identify their medical needs and channel them to hospitals or healthcare providers.
- Addressing patient queries, offering solutions and information based on predefined FAQs.
- Counseling patients scheduled for surgeries on health outcomes.
- Collecting health records data from consenting patients.
- Registering new patients in the system upon contact.
- Receiving regular feedback from managers and undergoing ongoing program-related and on-the-job training sessions.
- Maintaining accurate patient data management, ensuring confidentiality, and compliance with healthcare standards.
- Exceptional clarity in communication. Ability to articulate and talk to the patient clearly without any ambiguity.
- Excellent active Listening skills.
- Passionate about their role and embracing patient care as a priority.
- An adept communicator, ideally well-read, and able to engage patients on various topics.
- In-depth understanding of medical conditions and medical terminologies.
Employment Type: Full Time, Permanent
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(based on 79 Fusion CX interviews) What Customer Service Associate at Fusion CX are saying
Rating based on 92 Customer Service Associate
reviews
Anonymous · Voice / Blended
in Kolkata
Job Stability and IJP is the two thing I like most about the company
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Read 92 reviewsCustomer Service Associate salary at Fusion CX
What Fusion CX employees are saying about work life
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