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Customer Service Associate
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate.
- Assist customers during the survey process, addressing their questions and concerns.
- Accurately record customer responses, contributing to the quality and reliability of our data.
- Maintain a positive, professional demeanor in all customer interactions, embodying the company s commitment to service excellence.
- Follow all feedback collection guidelines and procedures, adhering to the company s protocols, standards, and schedules.
- Work collaboratively with your team to meet and exceed performance targets and service objectives.
- A minimum educational qualification of Higher Secondary (12th grade) or equivalent.
- Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor.
- Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours.
- Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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(based on 79 Fusion CX interviews) What people at Fusion CX are saying
Rating based on 91 Customer Service Associate
reviews
Anonymous · Voice / Blended
in Kolkata
Job Stability and IJP is the two thing I like most about the company
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Read 91 reviewsCustomer Service Associate salary at Fusion CX
What Fusion CX employees are saying about work life
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