Add office photos
Engaged Employer

Fusion CX

3.5
based on 1.5k Reviews

Working at Fusion CX

Company Summary

Fusion BPO Services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between your brand and your customers.

Overall Rating

3.5/5
based on 1.5k reviews
highly rated categories
Critically rated for

Promotions, Salary, Job security

Work Policy
Work from office
Work from office
85% employees reported
Rotational Shift
Rotational Shift
48% employees reported
Flexible timing
Flexible timing
54% employees reported
No travel
No travel
67% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
71 employees reported
Office cab/shuttle
Office cab/shuttle
34 employees reported
Cafeteria
Cafeteria
33 employees reported
Health insurance
Health insurance
22 employees reported
View all benefits

About Fusion CX

Founded in2004 (21 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
India HeadquartersKolkata, West Bengal, India
Office Locations
Websitefusioncx.com
Primary Industry
--
Other Industries

Fusion CX is pioneering the future of customer experience. We are transforming customer experiences on a global scale, propelling client success with human excellence and technological prowess, and creating genuine connections at every encounter. With a workforce of over 14,000 across 14 countries and 27 locations, we are continuously boosting revenue, retention, and loyalty by leveraging best-in-class global delivery, multilingual local and global teams, leading-edge infrastructure, and game-changing digital solutions.


By unifying the power of AI with a deep understanding of different touchpoints gained with more than thirty years of industry experience, we create lasting impressions on customers’ minds. So far, more than 250 clients have been empowered by our global reach and expertise. Employing our personalized and customer-centric CX solutions in 40+ languages ensures we craft an experience that resonates and brings brands and their customers closer.


Join a global CX transformation company where empathy and innovation spark meaningful customer connections across the globe. Collaborate with colleagues across continents and experience an inclusive and growth-driven environment where you can make a significant impact. 

Fusion CX Ratings

based on 1.5k reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
521
4
295
3
228
2
113
1
338

Category Ratings

3.5

Skill development

3.4

Work-life balance

3.3

Company culture

3.3

Work satisfaction

3.2

Job security

3.2

Salary

3.1

Promotions

Fusion CX is rated 3.5 out of 5 stars on AmbitionBox, based on 1.5k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion CX
based on 1.4k reviews
3.7
Rated by 526 Women
Rated 3.6 for Skill development and 3.5 for Work-life balance
3.4
Rated by 865 Men
Rated 3.4 for Skill development and 3.3 for Work-life balance

Work Policy at Fusion CX

based on 259 reviews in last 6 months
Work from office
85%
Hybrid
9%
Permanent work from home
6%

Fusion CX Reviews

Top mentions in Fusion CX Reviews

+ 5 more

Compare Fusion CX with Similar Companies

Fusion CX
WNS
Change Company
Teleperformance
Change Company
Concentrix Corporation
Change Company
Overall Rating
3.5/5
based on 1.5k reviews
3.4/5
based on 12k reviews
3.9/5
based on 29.8k reviews
3.8/5
based on 26.5k reviews
Highly Rated for
No highly rated category
No highly rated category
Skill development
Work-life balance
Job security
Job security
Critically Rated for
Promotions
Salary
Job security
Promotions
Salary
Skill development
No critically rated category
Promotions
Salary
Primary Work Policy
Work from office
85% employees reported
Work from office
61% employees reported
Work from office
68% employees reported
Work from office
74% employees reported
Rating by Women Employees
3.7
Good
rated by 526 women
3.4
Average
rated by 3.5k women
3.7
Good
rated by 9k women
3.8
Good
rated by 7.7k women
Rating by Men Employees
3.4
Average
rated by 865 men
3.3
Average
rated by 7.9k men
4.0
Good
rated by 19.3k men
3.8
Good
rated by 17.5k men
Job security
3.2
Average
3.6
Good
3.8
Good
4.0
Good
View more

Fusion CX Salaries

Fusion CX salaries have received with an average score of 3.2 out of 5 by 1.5k employees.

Customer Care Executive

(369 salaries)
Unlock
₹0.6 L/yr - ₹3.2 L/yr

Customer Service Associate

(207 salaries)
Unlock
₹1 L/yr - ₹2.5 L/yr

Team Lead

(197 salaries)
Unlock
₹1.4 L/yr - ₹5.1 L/yr

Customer Service Executive

(191 salaries)
Unlock
₹1 L/yr - ₹3 L/yr

Quality Analyst

(182 salaries)
Unlock
₹1 L/yr - ₹6 L/yr

Customer Support Executive

(99 salaries)
Unlock
₹1 L/yr - ₹3.5 L/yr

Customer Care Associate

(77 salaries)
Unlock
₹0.9 L/yr - ₹2.5 L/yr

BPO Executive

(68 salaries)
Unlock
₹0.8 L/yr - ₹2.5 L/yr

Team Lead Operations

(65 salaries)
Unlock
₹1.8 L/yr - ₹4.4 L/yr

Agent

(44 salaries)
Unlock
₹1.1 L/yr - ₹2.8 L/yr

Compare Fusion CX with

Sutherland Global Services Logo
Sutherland Global Services
3.6
EXL Service Logo
EXL Service
3.7
Genpact Logo
Genpact
3.8
Tech Mahindra Logo
Tech Mahindra
3.5
HCLTech Logo
HCLTech
3.5
Infosys BPM  Logo
Infosys BPM
3.6
TCS Logo
TCS
3.7
Adecco Group Logo
Adecco Group
3.7
Reckitt Benckiser Logo
Reckitt Benckiser
4.0
TE Connectivity Logo
TE Connectivity
4.1
Vestas Logo
Vestas
4.3
Novo Nordisk Logo
Novo Nordisk
4.1
Nielsen Logo
Nielsen
3.7
Thermo Fisher Scientific Logo
Thermo Fisher Scientific
3.9
Lumen Technologies Logo
Lumen Technologies
4.0
Visteon Logo
Visteon
3.6
Gartner Logo
Gartner
4.1
Infor Global Solution Logo
Infor Global Solution
4.0
Yokogawa Logo
Yokogawa
3.7
Wolters Kluwer Logo
Wolters Kluwer
3.9

Contribute & help others!

You can choose to be anonymous

Companies Similar to Fusion CX

WNS Logo
WNS
BPO/KPO, Consulting, Food Processing, BPO
3.4
 • 12k reviews
Concentrix Corporation Logo
Concentrix Corporation
BPO/KPO, Non-Profit, Recruitment, BPO, Software Product
3.8
 • 26.5k reviews
Teleperformance Logo
Teleperformance
BPO, IT Services & Consulting, Software Product
3.9
 • 29.8k reviews
Sutherland Global Services Logo
Sutherland Global Services
Facility Management Services, Recruitment, IT Services & Consulting
3.6
 • 7k reviews
EXL Service Logo
EXL Service
Analytics & KPO
3.7
 • 7.1k reviews
Genpact Logo
Genpact
Financial Services, EdTech, IT Services & Consulting
3.8
 • 31.6k reviews
Tech Mahindra Logo
Tech Mahindra
BPO/KPO, Consulting, Analytics & KPO, Engineering & Construction, IT Services & Consulting
3.5
 • 35.2k reviews
HCLTech Logo
HCLTech
Telecom, Education & Training, Hardware & Networking, Banking, Emerging Technologies, IT Services & Consulting, Software Product
3.5
 • 36.2k reviews
Infosys BPM  Logo
Infosys BPM
Financial Services, BPO
3.6
 • 9.8k reviews
TCS Logo
TCS
Financial Services, Internet, Education & Training, BPO, IT Services & Consulting
3.7
 • 90k reviews
Adecco Group Logo
Adecco Group
Internet
3.7
 • 1.5k reviews
Reckitt Benckiser Logo
Reckitt Benckiser
FMCG, Internet, Manufacturing
4.0
 • 1.4k reviews

Fusion CX FAQs

When was Fusion CX founded?
Fusion CX was founded in 2004. The company has been operating for 21 years.
Where is the Fusion CX headquarters located?
Fusion CX is headquartered in Kolkata, West Bengal. It operates in 2 cities such as Kolkata, Navi Mumbai. To explore all the office locations, visit Fusion CX locations.
How many employees does Fusion CX have in India?
Fusion CX currently has more than 3,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Fusion CX based on the number of reviews submitted on AmbitionBox.
Does Fusion CX have good work-life balance?
Fusion CX has a work-life balance rating of 3.4 out of 5 based on 1,400+ employee reviews on AmbitionBox. 45% employees rated Fusion CX 3 or below, while 55% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Fusion CX work-life balance reviews for more details
Is Fusion CX good for career growth?
Career growth at Fusion CX is rated as moderate, with a promotions and appraisal rating of 3.1. 45% employees rated Fusion CX 3 or below, while 55% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Fusion CX promotions/appraisals reviews for more detailed insights.
What are the cons of working in Fusion CX?
Working at Fusion CX does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and job security, based on 1,400+ employee reviews on AmbitionBox.
Fusion CX Overview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
75 Lakh+

Reviews

5 Lakh+

Interviews

4 Crore+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter