5 Fusion CX Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

Fusion CX Customer Service Representative Interview Experiences

3 interviews found

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 13 Apr 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Why should we hire you

Add your answer

Tesco

Secure your future with a company that values your job stability.

Rated 4/5 for Job Security on AmbitionBox

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 17 Jun 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Basic information about yourself.

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Basic information about e-commerce

Add your answer

Round 4 - Client Interview

(1 Question)

Q1. Basic knowledge about sales

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared before your interview, be positive and give your answers according the questions.

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 3 Apr 2020

I applied via Walk-in and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Not much more normal i q level was checked

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy to take job at fusion no pressure normal question like tell me about ur self etc this type of questions are asked.

Top trending discussions

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Teleperformance

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Speak about the given topic for 1 minute

Ans.

The importance of active listening in customer service

Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom

Answered by AI

Add your answer

Round 2 - Telephonic Call

(1 Question)

Q1. You must give the answer within 5 seconds on the phone

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 13 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Give ur basic intro ??

Add your answer

Q2. What is ur daily routine

Add your answer

Q3. What is Coustomer care executive & BPO??

Ans.

A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 30 Dec 2022

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about your self

Add your answer

Q2. What did you do in your last weekend?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why you have choosen BPO sector

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

Sutherland Global Services

Anonymous

posted on 21 Aug 2024

Interview experience

Poor

Difficulty level

Hard

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Tell me about urself

Ans.

I am a dedicated and empathetic customer service representative with a passion for helping others.

I have over 5 years of experience in customer service roles
I excel at problem-solving and conflict resolution
I am a great communicator and enjoy working in a team environment

Answered by AI

Add your answer

Q2. Tell me about ur college days

Ans.

My college days were filled with new experiences, friendships, and academic challenges.

Studied hard to maintain good grades
Participated in extracurricular activities like debate club and volunteering
Made lifelong friends through dorm life and group projects
Balanced social life with academic responsibilities

Answered by AI

Add your answer

Customer Service Representative Interview Questions & Answers

Sutherland Global Services

Anonymous

posted on 8 Mar 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. What's the difference between empathy and sympathy?

Add your answer

Round 2 - Behavioral

(2 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. What's the difference between empathy and sympathy?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus and reassurance and you'll get it.

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Service Representative interview?

Fusion CX interview process usually has 2-3 rounds. The most common rounds in the Fusion CX interview process are One-on-one Round, Resume Shortlist and HR.

How to prepare for Fusion CX Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Recruitment, Analytical Chemistry, CCTV Monitoring, Continuous Improvement and Customer Satisfaction.

What are the top questions asked in Fusion CX Customer Service Representative interview?

Some of the top questions asked at the Fusion CX Customer Service Representative interview -

Not much more normal i q level was chec...read more
Basic information about e-comme...read more
Basic knowledge about sa...read more

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Fusion CX Interviews By Designations

Interview Questions for Popular Designations

Fusion CX Customer Service Representative Interview Process

based on 1 interview

Interview experience

Excellent

HCLTech

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Fusion CX Customer Service Representative Salary

based on 29 salaries

₹1 L/yr - ₹3 L/yr

45% less than the average Customer Service Representative Salary in India

View more details

Fusion CX Salaries in India

Customer Care Executive 356 salaries	₹0.6 L/yr - ₹3.2 L/yr
Team Lead 196 salaries	₹1.1 L/yr - ₹5.1 L/yr
Customer Service Executive 192 salaries	₹1 L/yr - ₹3 L/yr
Customer Service Associate 185 salaries	₹0.9 L/yr - ₹2.3 L/yr
Quality Analyst 182 salaries	₹1 L/yr - ₹6 L/yr