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Engaged Employer

Fusion CX

3.5
based on 1.5k Reviews

Working at Fusion CX

Company Summary

Fusion BPO Services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between your brand and your customers.

Overall Rating

3.5/5
based on 1.5k reviews
highly rated categories
Critically rated for

Promotions, Salary, Job security

Work Policy
Work from office
Work from office
83% employees reported
Rotational Shift
Rotational Shift
48% employees reported
Flexible timing
Flexible timing
54% employees reported
No travel
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
71 employees reported
Office cab/shuttle
Office cab/shuttle
34 employees reported
Cafeteria
Cafeteria
33 employees reported
Health insurance
Health insurance
22 employees reported
View all benefits

About Fusion CX

Founded in2004 (21 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
India HeadquartersKolkata, West Bengal, India
Office Locations
Websitefusioncx.com
Primary Industry
--
Other Industries

Fusion CX is pioneering the future of customer experience. We are transforming customer experiences on a global scale, propelling client success with human excellence and technological prowess, and creating genuine connections at every encounter. With a workforce of over 14,000 across 14 countries and 27 locations, we are continuously boosting revenue, retention, and loyalty by leveraging best-in-class global delivery, multilingual local and global teams, leading-edge infrastructure, and game-changing digital solutions.


By unifying the power of AI with a deep understanding of different touchpoints gained with more than thirty years of industry experience, we create lasting impressions on customers’ minds. So far, more than 250 clients have been empowered by our global reach and expertise. Employing our personalized and customer-centric CX solutions in 40+ languages ensures we craft an experience that resonates and brings brands and their customers closer.


Join a global CX transformation company where empathy and innovation spark meaningful customer connections across the globe. Collaborate with colleagues across continents and experience an inclusive and growth-driven environment where you can make a significant impact. 

Fusion CX Ratings

based on 1.5k reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
530
4
297
3
234
2
115
1
348

Category Ratings

3.5

Skill development

3.4

Work-life balance

3.3

Company culture

3.3

Work satisfaction

3.2

Job security

3.2

Salary

3.0

Promotions

Fusion CX is rated 3.5 out of 5 stars on AmbitionBox, based on 1.5k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Fusion CX
based on 1.4k reviews
3.6
Rated by 535 Women
Rated 3.6 for Skill development and 3.5 for Work-life balance
3.3
Rated by 885 Men
Rated 3.4 for Skill development and 3.3 for Work-life balance

Work Policy at Fusion CX

based on 276 reviews in last 6 months
Work from office
83%
Hybrid
9%
Permanent work from home
8%

Fusion CX Reviews

Top mentions in Fusion CX Reviews

+ 5 more

Compare Fusion CX with Similar Companies

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Overall Rating
3.5/5
based on 1.5k reviews
4.1/5
based on 1.1k reviews
4.0/5
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3.7/5
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Highly Rated for
No highly rated category
Work-life balance
Company culture
Job security
Salary
Work-life balance
No highly rated category
Critically Rated for
Promotions
Salary
Job security
Promotions
Promotions
Promotions
Job security
Skill development
Primary Work Policy
Work from office
83% employees reported
Hybrid
68% employees reported
Work from office
63% employees reported
Work from office
47% employees reported
Rating by Women Employees
3.6
Good
rated by 535 women
4.1
Good
rated by 245 women
3.6
Good
rated by 134 women
3.5
Good
rated by 354 women
Rating by Men Employees
3.3
Average
rated by 885 men
4.1
Good
rated by 784 men
4.0
Good
rated by 1.2k men
3.7
Good
rated by 1.1k men
Job security
3.2
Average
3.9
Good
3.7
Good
3.2
Average
View more

Fusion CX Salaries

Fusion CX salaries have received with an average score of 3.2 out of 5 by 1.5k employees.

Customer Care Executive

(376 salaries)
Unlock
₹0.7 L/yr - ₹3.2 L/yr

Customer Service Associate

(226 salaries)
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₹1 L/yr - ₹2.4 L/yr

Team Lead

(188 salaries)
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₹1.1 L/yr - ₹4.6 L/yr

Customer Service Executive

(185 salaries)
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₹1 L/yr - ₹2.9 L/yr

Quality Analyst

(170 salaries)
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₹1 L/yr - ₹4.5 L/yr

Customer Support Executive

(101 salaries)
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₹1 L/yr - ₹3.5 L/yr

Customer Care Associate

(78 salaries)
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₹0.9 L/yr - ₹2.5 L/yr

BPO Executive

(68 salaries)
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₹0.8 L/yr - ₹2.5 L/yr

Team Lead Operations

(65 salaries)
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₹1.8 L/yr - ₹4.4 L/yr

Agent

(41 salaries)
Unlock
₹1 L/yr - ₹2.5 L/yr

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Fusion CX FAQs

When was Fusion CX founded?
Fusion CX was founded in 2004. The company has been operating for 21 years.
Where is the Fusion CX headquarters located?
Fusion CX is headquartered in Kolkata, West Bengal. It operates in 2 cities such as Kolkata, Navi Mumbai. To explore all the office locations, visit Fusion CX locations.
How many employees does Fusion CX have in India?
Fusion CX currently has more than 3,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Fusion CX based on the number of reviews submitted on AmbitionBox.
Does Fusion CX have good work-life balance?
Fusion CX has a work-life balance rating of 3.4 out of 5 based on 1,500+ employee reviews on AmbitionBox. 46% employees rated Fusion CX 3 or below, while 54% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Fusion CX work-life balance reviews for more details
Is Fusion CX good for career growth?
Career growth at Fusion CX is rated as moderate, with a promotions and appraisal rating of 3.0. 46% employees rated Fusion CX 3 or below, while 54% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Fusion CX promotions/appraisals reviews for more detailed insights.
What are the cons of working in Fusion CX?
Working at Fusion CX does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and job security, based on 1,500+ employee reviews on AmbitionBox.
Fusion CX Overview
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