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Fusion CX
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Fusion CX Cce Executive Interview Questions and Answers
Fusion CX Cce Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Q2. What is a bpo
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations.
Outsourcing these tasks allows companies to focus on their core business functions and reduce costs.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples o...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell about your self
- Q2. Why you join us
Interview Preparation Tips
(3 Questions)
- Q1. Normal introduction work experience if any
- Q2. Tell me something about yourself
- Q3. Tell me your work experience
Interview Preparation Tips
Be confident
Top trending discussions
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.
General knowledge question
(3 Questions)
- Q1. Manager interview
- Q2. Releated finance question
- Q3. Personal question
Rohan Khtrapal
Normal as done in other aptitude tests
(1 Question)
- Q1. TMAY, tell me about yourself
(1 Question)
- Q1. About role were questions
(1 Question)
- Q1. Explain the End to End process of the sales life cycle
- Ans.
The sales life cycle involves prospecting, qualifying leads, presenting offers, closing deals, and providing post-sales support.
Prospecting: Identifying potential customers and gathering information about their needs.
Qualifying leads: Determining if the prospect is a good fit for the product or service.
Presenting offers: Demonstrating how the product or service meets the prospect's needs.
Closing deals: Finalizing the s...
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Selected
I applied via Referral and was interviewed before Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Technical round to put excel question.
- Q2. One on one round to about your previous organisation
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Curranty ware do you work, want to join Nielsen.
Previous role details, projects handled, skills like handling a team, problem solving skills.
(1 Question)
- Q1. 45 min interview detailed HR round, complet work experience project's handled in previous roles.
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Fusion CX Interviews By Designations
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Fusion CX Cce Executive Interview Process
based on 8 interviews
Interview experience
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Fusion CX Cce Executive Reviews and Ratings
based on 61 reviews
Rating in categories
|
Customer Care Executive
365
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Team Lead
187
salaries
| ₹1.1 L/yr - ₹4.6 L/yr |
|
Customer Service Associate
183
salaries
| ₹0.9 L/yr - ₹2.3 L/yr |
|
Quality Analyst
182
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
181
salaries
| ₹0.6 L/yr - ₹2.8 L/yr |
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