Fusion CX Cce Executive Interview Questions and Answers

Q1. Intro about yourself and role
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Q1. Details of work done
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Q1. Skill set should be clear
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Q1. Create an interface in python or java
Ans. 
Creating an interface in Python or Java
• In Python, create an interface using the 'abc' module and the 'abstractmethod' decorator

• In Java, create an interface using the 'interface' keyword

• Interfaces define a set of methods that a class must implement
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Q2. Difference between return and yield in python
Ans. 
Return is used to exit a function and yield is used to produce a series of values
• Return statement is used to exit a function and return a value to the caller

• Yield statement is used in generator functions to produce a series of values

• Yield is used to create iterators, while return is used to return a value from a function

• Example: def generator_function(): yield 1 yield 2 yield 3

• Example: def return_function()
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Online assessment that you have to do before the actual interview

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you leave your past job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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Q1. What's your strength and weakness
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Q2. About the company structure
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Q3. About the company
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Q4. Turnover for last one year
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Q5. Some interesting questions
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Q1. Why do you want to be a TL?
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Q2. What do you know about SMART goals?
Ans. 
SMART goals are specific, measurable, achievable, relevant, and time-bound.
• Specific: Goals should be clear and well-defined.

• Measurable: Goals should have a way to track progress and measure success.

• Achievable: Goals should be realistic and attainable.

• Relevant: Goals should be aligned with overall objectives and relevant to the individual or team.

• Time-bound: Goals should have a deadline or timeframe for completion.

• Examp...read more
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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