Cce Associate Interview Questions and Answers

Stay calm, listen actively, empathize, apologize, offer solutions, follow up.

• Stay calm and composed to de-escalate the situation.

• Listen actively to understand the customer's concerns.

• Empathize with the customer's frustration.

• Apologize for any inconvenience caused.

• Offer solutions to address the customer's issue.

• Follow up to ensure the problem is resolved to the customer's satisfaction.

I prioritize chats based on urgency, use canned responses for efficiency, and focus on one chat at a time.

• Prioritize chats based on urgency

• Use canned responses for efficiency

• Focus on one chat at a time

The COVID-19 pandemic has had a significant impact on the global economy.

• Many businesses have been forced to close or reduce operations, leading to job losses and decreased consumer spending.

• Supply chains have been disrupted, causing shortages of essential goods and materials.

• Travel and tourism industries have been severely affected, with restrictions on international travel and decreased demand for domestic travel.

• Stock markets have experienced volatility and declines, affec...read more

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often outsource BPO services to reduce costs and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Convergys, and Teleperformanc...read more