CC Executive Interview Questions and Answers

We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

• Apologize for the inconvenience caused

• Ask for details of the damaged product

• Arrange for a replacement or refund

• Ensure timely delivery of the replacement product

• Follow up with the customer to ensure satisfaction

BPO stands for Business Process Outsourcing. KPI is Key Performance Indicator and KRI is Key Risk Indicator.

• BPO is the practice of contracting non-core business activities and functions to a third-party provider.

• KPIs are measurable values that demonstrate how effectively a company is achieving key business objectives.

• KRIs are metrics used to identify and manage potential risks that could negatively impact an organization.

• There are four types of BPO: back office outsourcing, f...read more

A customer care executive is responsible for providing assistance and support to customers of a company.

• Responding to customer inquiries and resolving complaints

• Providing product or service information to customers

• Maintaining customer records and updating databases

• Collaborating with other departments to ensure customer satisfaction

• Upselling and cross-selling products or services to customers

• Handling billing and payment issues

• Ensuring timely and accurate responses to customer ...read more

BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing) are outsourcing models where companies outsource their business or knowledge processes to third-party service providers.

• BPO involves outsourcing of non-core business processes such as customer support, HR, accounting, etc.

• KPO involves outsourcing of knowledge-intensive processes such as research and development, data analytics, market research, etc.

• Both BPO and KPO help companies reduce costs, improve ...read more

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