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TransUnion Customer Care Executive Interview Questions and Answers

Updated 7 Oct 2024

TransUnion Customer Care Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Describe yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - just speak about yourself for 2 minutes without gaps loudly thats it and dont tell salary requirement

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction, skills set we have
  • Q2. Introduction, expecting salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to work with other companies. Personally recommend not to work here.

I appeared for an interview before Sep 2020.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Medium

We were supposed to give test in any time between 3 PM to 9 PM.

  • Q1. 

    Total Unique Paths Problem Statement

    You are located at point ‘A’, the top-left corner of an M x N matrix, and your target is point ‘B’, the bottom-right corner of the same matrix. Your task is to calcula...

  • Ans. 

    The problem involves finding the total number of unique paths from the top-left to bottom-right cell of a matrix by moving only right or down.

    • Use dynamic programming to solve the problem efficiently.

    • Create a 2D array to store the number of unique paths at each cell.

    • Initialize the first row and first column with 1 as there is only one way to reach them.

    • For each cell (i, j), the number of unique paths is the sum of paths...

  • Answered by AI
  • Q2. 

    Subtree Node Count Problem

    We are provided with a tree containing 'N' nodes, numbered from 0 to N-1. The objective is to determine the total number of nodes within each subtree of the provided tree. Speci...

  • Ans. 

    Given a tree with N nodes, find the number of elements in each subtree rooted at every node.

    • Traverse the tree using Depth First Search (DFS) to calculate subtree sizes for each node.

    • Use an array to store subtree sizes for each node, starting with leaf nodes having size 1.

    • The subtree size of a node is the sum of subtree sizes of its children plus 1 for the node itself.

  • Answered by AI
Round 2 - Face to Face 

(1 Question)

Round duration - 120 minutes
Round difficulty - Medium

Pair Programming Interview( this round is similar to machine coding round) it started around 11 AM

Focus Areas: Problem solving and implementation of extensions.

The pair coding round is focused on OOPS concepts. You are paired with a TWer for this round. They let you code first for an hour and in the next hour they review your code and suggest changes which would improve the code structure, readability and make it modular and reusable and functional.
 

  • Q1. 

    River Crossing: Help Ninja Cross Over

    Ninja stands at the start of a wooden bridge over a river. Some segments of the bridge are damaged. The undamaged segments, marked as 'safe', are listed in an array S...

  • Ans. 

    Check if Ninja can cross the river by jumping from one safe segment to another based on given constraints.

    • Iterate through the 'SAFE' array and check if Ninja can make the required jumps to reach the last safe segment.

    • Ensure that the next jump is either 'X' - 1, 'X', or 'X' + 1 units from the previous jump.

    • Return 'true' if Ninja can successfully cross the river, otherwise return 'false'.

  • Answered by AI
Round 3 - Face to Face 

(1 Question)

Round duration - 120 minutes
Round difficulty - Medium

Students who were shortlisted from Pair Programming round was selected for this round around 3 PM. In this round there were two interviewer.

  • Q1. 

    Middle of a Linked List

    You are given the head node of a singly linked list. Your task is to return a pointer pointing to the middle of the linked list.

    If there is an odd number of elements, return the ...

  • Ans. 

    Return the middle element of a singly linked list, or the one farther from the head if there are even elements.

    • Traverse the linked list with two pointers, one moving twice as fast as the other

    • When the fast pointer reaches the end, the slow pointer will be at the middle

    • Return the element pointed to by the slow pointer

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in GurgaonEligibility criteriaIt was for 2020 undergraduateThought Works interview preparation:Topics to prepare for the interview - Object Oriented Programming, System Design, Operating System, DBMS, Data Structures and Algorithms (Dynamic Programming, Trees, LinkedList)Time required to prepare for the interview - 3 MonthsInterview preparation tips for other job seekers

Tip 1 : Have good grasp on OOPS since they have a round named Pair Programming round which is focused upon this. 
Tip 2 : Write clean, modular and functional code.
Tip 3 : Practice Data Structures and Algorithms
Tip 4 : You should know breadth and depth of whatever is mentioned in your resume.
Tip 5 : Be loud and clear.

Application resume tips for other job seekers

Tip 1 : Make single page resume.
Tip 2 : Mention relevant things on resume.
Tip 3 : Do not put any false things on resume. Projects, internships you are mentioning be ready to answer questions related to it regarding what you solved, idea, databases, design.
Tip 4 : Contribute in open source, participate in hackathons.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Business Analysis processes / Requirements gathering / stakeholder management / Agile methodologies/ Backlog grooming
  • Q2. SQL / BRD / FRD

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident and answer on merit!

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Data structures

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good.

I applied via LinkedIn and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Challenges, current project
  • Q2. Change management

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, interview is very easy to crack

Interview Questionnaire 

1 Question

  • Q1. Normally attended interviews. interview panel is fine

Interview Preparation Tips

Interview preparation tips for other job seekers - work environment not good,
in hand pay is good,
upper management is not respocible,
no job security.
no learning. not a longturm company.

I applied via Approached by Company and was interviewed before Mar 2021. There were 4 interview rounds.

Round 1 - Assignment 
Round 2 - Coding Test 

DSA

Round 3 - Group Discussion 

About Social changes

Round 4 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Very basic questions

Interview Preparation Tips

Topics to prepare for ThoughtWorks Software Developer interview:
  • DSA
Interview preparation tips for other job seekers - Prepare DSA well and be well with Hands-on in coding

Interview Questionnaire 

1 Question

  • Q1. Case study to solve a problem

TransUnion Interview FAQs

How many rounds are there in TransUnion Customer Care Executive interview?
TransUnion interview process usually has 2 rounds. The most common rounds in the TransUnion interview process are Assignment and HR.

Tell us how to improve this page.

TransUnion Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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