Movate Customer Support Executive Interview Questions and Answers

Q1. Introduction, Related field Knowledge
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Q1. Introduce my self my higher education
Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
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Q2. How will you solve the customer's problem ,
Ans. 
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
• Listen actively to the customer's problem and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and preferences

• Follow up with the customer to ensure their problem has been resolved
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Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
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He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.

Q1. What do you mean by customer support
Ans. 
Customer support refers to the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be offered through various channels such as phone, email, chat, and social media.

• The goal of customer support is to en...read more
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Q2. Speak for a minute any interesting topic
Ans. 
The impact of social media on mental health
• Social media can have both positive and negative effects on mental health

• Excessive use of social media can lead to feelings of loneliness and depression

• Comparison to others on social media can negatively impact self-esteem

• However, social media can also provide a sense of community and support for individuals struggling with mental health issues
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Q3. Tell me about your self
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Q4. Are you willing to work in only night shifts
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Q5. Are you willing to relocate
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Q1. Self introduction
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Q2. Why to choose this industry
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This test was about the basic English and analytics knowledge

Q1. Why u have decided to choose this industry
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Q2. How would u manage work with college
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Q1. Easy round just talk boldly and with confident.
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Q2. Tell me about yourself
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Q3. Why did you choose b com ?
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Q4. What is your hobby ?
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Q1. Same just talk with confident
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