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Sutherland Global Services
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Sutherland Global Services Customer Support Executive Interview Questions and Answers
Sutherland Global Services Customer Support Executive Interview Experiences
12 interviews found
Anonymous
I appeared for an interview in Feb 2025.
What is an essential need of a cu stomer?
How should one treat a customer?
Interview Preparation Tips
Navin Kumar
I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. What was the pervious work experience
- Ans.
I have 3 years of experience in customer support roles at various companies.
Worked as a Customer Support Representative at Company X for 2 years
Handled customer inquiries, resolved issues, and provided product information
Managed a team of support agents at Company Y for 1 year
Any topic did you speak about fluently
Interview Preparation Tips
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. How to hire you?
- Ans.
I bring strong communication skills, empathy, and problem-solving abilities to ensure customer satisfaction and loyalty.
Demonstrated ability to handle customer inquiries effectively, as shown in my previous role where I resolved 95% of issues on the first call.
Strong empathy skills, allowing me to understand customer frustrations and provide tailored solutions, enhancing their experience.
Proficient in using CRM softwar...
- Q2. What are your salary expectations?
(2 Questions)
- Q1. Tell me about your self
- Q2. What you know about sutherland
Online test, where needed to type an email
Sutherland Global Services interview questions for designations
Abraham Santhosh
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
If you have good communication then this round will be an easy cake for you.
(1 Question)
- Q1. Obviously starts with tell me about yourself. Hr will be questioning about your previous job experience. If you are a fresher the questions will be 'what is your life goal' and 'why do you want to join Sut...
(1 Question)
- Q1. The most important round. So be very careful with the words you are going to use. Because the questions will be totally about yourself. you are speaking with the manager, Just be bold and honest. My person...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.
(5 Questions)
- Q1. What do you mean by customer support
- Ans.
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be offered through various channels such as phone, email, chat, and social media.
The goal of customer support is to en...
- Q2. Speak for a minute any interesting topic
- Ans.
The impact of social media on mental health
Social media can have both positive and negative effects on mental health
Excessive use of social media can lead to feelings of loneliness and depression
Comparison to others on social media can negatively impact self-esteem
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
- Q3. Tell me about your self
- Q4. Are you willing to work in only night shifts
- Q5. Are you willing to relocate
Customer Support Executive Jobs at Sutherland Global Services
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Easy round just talk boldly and with confident.
- Q2. Tell me about yourself
- Q3. Why did you choose b com ?
- Q4. What is your hobby ?
(1 Question)
- Q1. Same just talk with confident
Rohini Priya. M
Selected
I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. Regarding customer queries
- Q2. Regarding my experience with previous company
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Salary expectation and previous work experience
- Ans. Previous salary and previous job details and salary expectations
Vercent digital online test based on a.i.
(1 Question)
- Q1. Details about technical experience
Interview Preparation Tips
do not fumble
Selected
I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.
(1 Question)
- Q1. Formal introduction Hobbies Fav movie
English proficiency test
Typing test
(1 Question)
- Q1. Introduction Favourite place and explain why it is favourite Hobbies and interests Speak about your favourite food for 2min Why this position What makes you fit for this role
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Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Customer Support Executive Interview Process
based on 15 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
Customer Support Executive Interview Questions from Similar Companies
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Sutherland Global Services Customer Support Executive Reviews and Ratings
based on 95 reviews
Rating in categories
|
Associate
2.4k
salaries
|  ₹1.1 L/yr - ₹6.7 L/yr |
|
Senior Associate
1.9k
salaries
| ₹1.8 L/yr - ₹7.8 L/yr |
|
Customer Service Associate
1.6k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
|
Associate Manager
882
salaries
| ₹4.3 L/yr - ₹14 L/yr |
|
Customer Service Executive
685
salaries
| ₹1.2 L/yr - ₹5.8 L/yr |
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