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Sutherland Global Services
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I appeared for an interview in Feb 2025.
What is an essential need of a cu stomer?
How should one treat a customer?
I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.
I have 3 years of experience in customer support roles at various companies.
Worked as a Customer Support Representative at Company X for 2 years
Handled customer inquiries, resolved issues, and provided product information
Managed a team of support agents at Company Y for 1 year
Any topic did you speak about fluently
I appeared for an interview in Feb 2025, where I was asked the following questions.
I bring strong communication skills, empathy, and problem-solving abilities to ensure customer satisfaction and loyalty.
Demonstrated ability to handle customer inquiries effectively, as shown in my previous role where I resolved 95% of issues on the first call.
Strong empathy skills, allowing me to understand customer frustrations and provide tailored solutions, enhancing their experience.
Proficient in using CRM softwar...
Online test, where needed to type an email
Sutherland Global Services interview questions for designations
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
If you have good communication then this round will be an easy cake for you.
I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be offered through various channels such as phone, email, chat, and social media.
The goal of customer support is to en...
The impact of social media on mental health
Social media can have both positive and negative effects on mental health
Excessive use of social media can lead to feelings of loneliness and depression
Comparison to others on social media can negatively impact self-esteem
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.
I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.
Vercent digital online test based on a.i.
I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.
English proficiency test
Typing test
Top trending discussions
The duration of Sutherland Global Services Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 15 interviews
2 Interview rounds
based on 94 reviews
Rating in categories
Associate
2.4k
salaries
| ₹1.1 L/yr - ₹6.7 L/yr |
Senior Associate
1.9k
salaries
| ₹1.9 L/yr - ₹8 L/yr |
Customer Service Associate
1.7k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
Associate Manager
880
salaries
| ₹4.2 L/yr - ₹14 L/yr |
Customer Service Executive
681
salaries
| ₹1.2 L/yr - ₹5.8 L/yr |
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