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Sutherland Global Services
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Sutherland Global Services Customer Service Executive Interview Questions, Process, and Tips
Top Sutherland Global Services Customer Service Executive Interview Questions and Answers
- Q1. How to find issues in Ram related to trouble shooting
- Q2. Write a email about customer face issue and involvement?
- Q3. Dif you fail in any class
Sutherland Global Services Customer Service Executive Interview Experiences
27 interviews found
bhagya sri
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
- Q2. Tell me something about yourself
- Q3. Tell me about your college days
- Q4. Tell me about ur best friend
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Interview Preparation Tips
- coomunication for confidence
- prepare about your college days
- learn about your best friend
Sam Nithu
(2 Questions)
- Q1. How will you handle the frustrated customer
- Ans.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
- Q2. Write a email to manager for customer asking to talk with the manager?
- Ans.
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Anonymous
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. How you're willing to work
- Ans.
I am willing to work diligently, adapt to different situations, and go above and beyond to provide excellent customer service.
I am willing to work flexible hours to accommodate customer needs.
I am open to learning new skills and technologies to improve customer satisfaction.
I am committed to resolving customer issues in a timely and efficient manner.
I am willing to collaborate with team members to ensure a positive cus...
- Q2. Tell me about your self unique way
- Ans.
I am a dedicated customer service executive with a passion for problem-solving and a knack for building strong relationships with clients.
I have over 5 years of experience in customer service roles, where I have honed my communication and conflict resolution skills.
I am known for my ability to remain calm under pressure and handle difficult situations with professionalism.
I believe in going above and beyond to ensure c...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
Need to write essay about given topics
General topics like dream future
(2 Questions)
- Q1. Selft intro about u r self
- Q2. Why should we hire u
Sutherland Global Services interview questions for designations
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about you project
- Ans.
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
Managed project timeline and budget
Collaborated with IT department to customize software
Trained customer service team on new system
Conducted user testing and gathered feedback
Implemented system updates based on feedback
- Q2. Explain about your project
- Ans.
Developed a customer feedback system to improve service quality
Implemented a survey tool to collect feedback from customers
Analyzed feedback data to identify areas for improvement
Collaborated with cross-functional teams to implement changes based on feedback
Measured customer satisfaction levels before and after implementation
Interview Preparation Tips
Get interview-ready with Top Sutherland Global Services Interview Questions
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.
About Last vacation trip
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why should I hire you
E-mail writing
Paragraph writing
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Question was talked about your previous experience?
- Ans. I worked as a customer service executive for a company where I was responsible for handling inbound and outbound calls, resolving complaints, and verifying documents for KYC purposes. As a document verifier, I was responsible for ensuring that the documents submitted by customers were authentic and met the requirements of the company’s KYC policy. I used AI-OCR tools to verify documents, which helped me to efficiently ...
- Q2. For freshers talk about your favorite place to visit?
- Ans. I am going to share with you my experiences of visiting different restaurants around the world. First, let me tell you about my visit to **Noma** in Copenhagen, Denmark. This restaurant is known for its innovative cuisine and has been awarded two Michelin stars. I was impressed by the unique dishes that were served, such as the "vegetable field" and the "seafood platter". The restaurant also has a beautiful interior d
- Q3. Write a email about customer face issue and involvement?
- Ans.
Email addressing customer issues and involvement
Acknowledge the customer's issue and apologize for any inconvenience caused
Offer a solution or resolution to the problem
Encourage the customer to provide feedback or suggestions for improvement
Thank the customer for their patience and understanding
Interview Preparation Tips
- About the company
- Scripts about places
- Topic writing
- Customer Handling
Research the role and the company: Before going to the interview, try to acquire as much knowledge as possible about the role and the company. This can help you demonstrate your interest in the position and show that you are well-prepared.
Maintain polite behavior and confidence: During the interview, it’s important to maintain polite behavior and confidence. This can help you demonstrate your professionalism and preparedness.
Sangram Singh Vlogs
Selected
I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. What is bpo sector ?
- Ans.
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
BPO stands for Business Process Outsourcing.
Companies in the BPO sector provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.
BPO companies help businesses focus on their core activities by handling routine tas...
- Q2. Mention your likes and dislikes.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. Basic experience
(2 Questions)
- Q1. SMART Technic questions
- Q2. Check for Smart technic
What people are saying about Sutherland Global Services
Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Customer Service Executive Interview Process
based on 21 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
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Sutherland Global Services Customer Service Executive Reviews and Ratings
based on 184 reviews
Rating in categories
|
Associate
2.3k
salaries
|  ₹1 L/yr - ₹7.4 L/yr |
|
Senior Associate
1.8k
salaries
| ₹1.8 L/yr - ₹7.8 L/yr |
|
Customer Service Associate
1.6k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
|
Associate Manager
1k
salaries
| ₹4.4 L/yr - ₹14.3 L/yr |
|
Customer Service Executive
669
salaries
| ₹1.3 L/yr - ₹5 L/yr |
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