Sutherland Global Services Customer Service Executive Interview Questions, Process, and Tips

Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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Q1. How you're willing to work
Ans. 
I am willing to work diligently, adapt to different situations, and go above and beyond to provide excellent customer service.
• I am willing to work flexible hours to accommodate customer needs.

• I am open to learning new skills and technologies to improve customer satisfaction.

• I am committed to resolving customer issues in a timely and efficient manner.

• I am willing to collaborate with team members to ensure a positive cus...read more
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Q2. Tell me about your self unique way
Ans. 
I am a dedicated customer service executive with a passion for problem-solving and a knack for building strong relationships with clients.
• I have over 5 years of experience in customer service roles, where I have honed my communication and conflict resolution skills.

• I am known for my ability to remain calm under pressure and handle difficult situations with professionalism.

• I believe in going above and beyond to ensure c...read more
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Need to write essay about given topics

General topics like dream future

Q1. Selft intro about u r self
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Q2. Why should we hire u
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Q1. Tell me about you project
Ans. 
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
• Managed project timeline and budget

• Collaborated with IT department to customize software

• Trained customer service team on new system

• Conducted user testing and gathered feedback

• Implemented system updates based on feedback
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Q2. Explain about your project
Ans. 
Developed a customer feedback system to improve service quality
• Implemented a survey tool to collect feedback from customers

• Analyzed feedback data to identify areas for improvement

• Collaborated with cross-functional teams to implement changes based on feedback

• Measured customer satisfaction levels before and after implementation
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