Premium Employer

i

This company page is being actively managed by Sutherland Global Services Team. If you also belong to the team, you can get access from here

Sutherland Global Services Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Sutherland Global Services Customer Service Executive Interview Questions, Process, and Tips

Updated 21 Jan 2025

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

View all 6 questions

Sutherland Global Services Customer Service Executive Interview Experiences

25 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Elaborate topic of your choice?
  • Q2. Tell me why you want to join customer service sector?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Its going to be first round
Round 3 - Assignment 

In this you will get aptitude, chat and call.

Round 4 - Technical 

(1 Question)

  • Q1. Nothing but they will ask about experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont expect good ambience..................................

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Communication skill

Round 3 - HR 

(24 Questions)

  • Q1. Tell me about your self
  • Ans. Hello, my name is saumya singh chauhan I am 20 years old I live h jhansi, uttar pradesh I am done my graduation in BA arts in English I am also done fashion designer I am a public speaker I do many show's in district and state level basically my show's are based for those people who are not happy with his life I am motivated them and give him a new way to live his life I have a 3 months job experience in trading Compa...
  • Answered Anonymously
  • Q2. How can we change the mentality of Indian's
  • Ans. Firstly we all are the Indians we all are belived in over ancient history and tradition But some traditional fath are not perfect we are remove them basically the new indian is over youth , then the youth are educated they now that what is rong and what is right The condition and mentality of India are automatically change
  • Answered Anonymously
  • Q3. What was your goals to future
  • Ans. I want to becom a very successful person My mother will proud me I want to educate those children who are not go for school for his economical conditions
  • Answered Anonymously
  • Q4. About your college life
  • Ans. My college life is very good I am a regular student my teacher loves me I am participate all the function in my college
  • Answered Anonymously
  • Q5. What was you favorite move and books
  • Ans. Now one is my favorite movie I like to see all types or move and I love to reads self improvement books
  • Answered Anonymously
  • Q6. What was your dreams in future
  • Ans. I want to build a Orphanage
  • Answered Anonymously
  • Q7. Why we hire you for over company
  • Ans. I am a fresher and a fresher learn all the things very easily and I am self motivated person I learn the thing very easily and do my work with great responsibility
  • Answered Anonymously
  • Q8. You are a fresher or a worker
  • Q9. Do you know about the company
  • Ans. No I am not know more about company
  • Answered Anonymously
  • Q10. Tell me about you number of people lead
  • Ans. I am a leader or child development organisation and I have lead 20 people
  • Answered Anonymously
  • Q11. What are you learn about your past experience
  • Ans. I have lear many things about my past experience first thing that I know very well that never give up life always give you a new change
  • Answered Anonymously
  • Q12. Tell me about your communication skill
  • Ans. My communication was god i am also interact with people i love to communicate with people
  • Answered Anonymously
  • Q13. Why you are join over company
  • Ans. I read the review of your company that was very god
  • Answered Anonymously
  • Q14. Can you get the job you sift to mumbai
  • Q15. Hiw much salary do you want
  • Ans. 3.5 or 4 lack per year
  • Answered Anonymously
  • Q16. What is your great strength and weakness
  • Ans. My strength is my self motivation i don't affered with the problems My weakness is some time I believe in rong people
  • Answered Anonymously
  • Q17. How would you rate yourself on a scale of 1 to 10
  • Q18. What is your biggest achievement
  • Q19. To contribute for the education for children with joining the organization of children education
  • Q20. Why are you looking for a change
  • Ans. I want to do some things new in my life who progress to me a better life
  • Answered Anonymously
  • Q21. For what post do you want
  • Ans. You give me any post to see my eligibility
  • Answered Anonymously
  • Q22. Who was your inspiration
  • Q23. Dif you fail in any class
  • Ans. 

    Yes, I failed in one class during my sophomore year of college.

    • I failed a statistics class due to struggling with the material and not seeking help early enough.

    • However, I retook the class the following semester and received an A.

    • This experience taught me the importance of seeking help when needed and not being afraid to ask questions.

  • Answered by AI
  • Q24. What type of to student in college and school
  • Ans. I am a good student in school and college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them true all about your self to the company don't hide anything tell them to all your failures and achievement company will hire you to you eligibility and your strength
Round 1 - Aptitude Test 
Round 2 - Aptitude Test 
Round 3 - HR 

(8 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why are you looking for a change?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Share details of your previous job.
  • Q6. Why should we hire you?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication as well as confidence

Sutherland Global Services interview questions for designations

 Customer Service Associate

 (31)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

 Senior Customer Service Associate

 (1)

 Non Voice Customer Service Executive

 (2)

 Customer Executive

 (3)

 Customer Care Executive

 (17)

 Customer Support Executive

 (10)

Round 1 - Aptitude Test 
Round 2 - Aptitude Test 
Round 3 - HR 

(8 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why are you looking for a change?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Share details of your previous job.
  • Q6. Why should we hire you?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication as well as confidence

Get interview-ready with Top Sutherland Global Services Interview Questions

Round 1 - Assignment 

Typing test

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and be cool answer slowly no hurry

I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 3 - Coding Test 

Tell About computer language

Round 4 - Case Study 

B Tech

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam appreciate to work and it is out of country

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction of ours
Round 2 - Assignment 

About the typing and test

Round 3 - One-on-one 

(1 Question)

  • Q1. Ops rounds about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good at all rounds and sutherland is best in my opinion

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-paced envir...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Make fast job recruitment for immediately joiners

I applied via Campus Placement and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduce your self? some topics to test your english
  • Q2. Answered them all

Interview Preparation Tips

Interview preparation tips for other job seekers - be good at communication

What people are saying about Sutherland Global Services

View All
a sme
1w
How much can we ask for a SME role with 8 years of experience in Healthcare??
Got a question about Sutherland Global Services?
Ask anonymously on communities.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Executive interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Sutherland Global Services Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, international bpo and voice process.
What are the top questions asked in Sutherland Global Services Customer Service Executive interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Executive interview -

  1. How to find issues in Ram related to trouble shoot...read more
  2. Write a email about customer face issue and involveme...read more
  3. Dif you fail in any cl...read more
How long is the Sutherland Global Services Customer Service Executive interview process?

The duration of Sutherland Global Services Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Sutherland Global Services Customer Service Executive Interview Process

based on 21 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Service Executive Salary
based on 672 salaries
₹1.2 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Sutherland Global Services Customer Service Executive Reviews and Ratings

based on 184 reviews

3.6/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.3

Salary

3.3

Job security

3.7

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 184 Reviews and Ratings
Associate
2.3k salaries
unlock blur

₹1.1 L/yr - ₹7.4 L/yr

Senior Associate
1.8k salaries
unlock blur

₹1.8 L/yr - ₹7.8 L/yr

Customer Service Associate
1.6k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Associate Manager
846 salaries
unlock blur

₹3.3 L/yr - ₹13.8 L/yr

Customer Service Executive
672 salaries
unlock blur

₹1.2 L/yr - ₹5 L/yr

Explore more salaries
Compare Sutherland Global Services with

Genpact

3.8
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview