Premium Employer

i

This company page is being actively managed by Sutherland Global Services Team. If you also belong to the team, you can get access from here

Sutherland Global Services Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Sutherland Global Services Customer Service Associate Interview Questions, Process, and Tips

Updated 12 Feb 2025

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

View all 7 questions

Sutherland Global Services Customer Service Associate Interview Experiences

32 interviews found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Discuss about any topic for 5 mins.
  • Ans. 

    The impact of social media on mental health

    • Introduction to social media and its prevalence in society

    • Discuss the potential negative effects on mental health such as increased anxiety and depression

    • Explore the role of cyberbullying and comparison on social media platforms

    • Highlight the importance of setting boundaries and practicing self-care while using social media

    • Provide tips for maintaining a healthy relationship wit

  • Answered by AI
  • Q2. Introduction about yourself
  • Ans. 

    Experienced customer service professional with strong communication skills and a passion for helping others.

    • Over 5 years of experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Strong problem-solving abilities

    • Passionate about providing top-notch service to customers

    • Ability to remain calm and professional in challenging situations

  • Answered by AI
Round 2 - Aptitude Test 

All about appititube and customer service based questions like how would you deal with the customers.

Round 3 - Behavioral 

(2 Questions)

  • Q1. All about your personal details?
  • Q2. Why sutherland?
  • Ans. 

    Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.

    • Sutherland provides extensive training and development programs for employees.

    • The company values diversity and inclusion in the workplace.

    • Sutherland has a reputation for excellent customer service and innovative solutions.

    • The company offers competitive benefits and opportunities for career advancement.

  • Answered by AI

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience and com skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Family background, past work experience details?
  • Q3. What if you gave this situation in job(random scenarios)

Sutherland Global Services interview questions for designations

 Senior Customer Service Associate

 (1)

 Customer Service Associate (Csa)

 (1)

 Associate Customer Service Representative

 (1)

 New Customer Service Associate

 (1)

 Customer Associate

 (4)

 Customer Service Executive

 (27)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Impact of online games

Get interview-ready with Top Sutherland Global Services Interview Questions

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How will you satisfy and angry customer?
  • Q2. What is e-commerce?
Round 2 - HR 

(1 Question)

  • Q1. Same as first round questions, just prepare what the technical interviewer says you will be fine.

Customer Service Associate Jobs at Sutherland Global Services

View all
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self.
  • Ans. 

    Experienced customer service professional with a background in retail and hospitality.

    • Worked in retail for 3 years, providing excellent customer service and resolving issues

    • Trained in hospitality industry, focusing on guest satisfaction and problem-solving

    • Strong communication skills and ability to work well under pressure

  • Answered by AI

Customer Service Associate | Customer Service Executive | NON Voice Process interview

user image Jobonymous

posted on 11 Dec 2021

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Educational background
Round 2 - Group Discussion 

Random topic was given

Round 3 - Aptitude Test 

Test was really tough to clear

Interview Preparation Tips

Interview preparation tips for other job seekers - NA
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Give any topic suddenly and candidate want to talk about it

Round 2 - HR 

(5 Questions)

  • Q1. General knowledge questions and talk about genral topic
  • Q2. Talk about memorable day
  • Ans. 

    My memorable day was when I helped a customer resolve a complex issue and received their heartfelt gratitude.

    • Assisted a customer with a technical problem that had been ongoing for weeks

    • Used my problem-solving skills to identify the root cause and provide a solution

    • Received a heartfelt thank you from the customer for resolving their issue

  • Answered by AI
  • Q3. Talk about school days
  • Q4. Talk about college days
  • Q5. Unforgettable incident

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't loose your hope keep searching 🤞

What people are saying about Sutherland Global Services

View All
a sme
2d
How much can we ask for a SME role with 8 years of experience in Healthcare??
Got a question about Sutherland Global Services?
Ask anonymously on communities.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Associate interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Sutherland Global Services Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, customer support, International Voice Process, voice process and international bpo.
What are the top questions asked in Sutherland Global Services Customer Service Associate interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Associate interview -

  1. Your preferred game and how to play...read more
  2. Talk about any topic for 1 minu...read more
  3. What you know about Sutherland Global Servic...read more
How long is the Sutherland Global Services Customer Service Associate interview process?

The duration of Sutherland Global Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Sutherland Global Services Customer Service Associate Interview Process

based on 34 interviews

4 Interview rounds

  • One-on-one Round
  • HR Round
  • Aptitude Test Round
  • Personal Interview1 Round
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Service Associate Salary
based on 1.6k salaries
₹1 L/yr - ₹5.5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Sutherland Global Services Customer Service Associate Reviews and Ratings

based on 352 reviews

3.6/5

Rating in categories

3.2

Skill development

3.3

Work-life balance

3.1

Salary

3.1

Job security

3.5

Company culture

2.8

Promotions

3.2

Work satisfaction

Explore 352 Reviews and Ratings
Associate
2.3k salaries
unlock blur

₹1.1 L/yr - ₹7.4 L/yr

Senior Associate
1.8k salaries
unlock blur

₹1.8 L/yr - ₹7.8 L/yr

Customer Service Associate
1.6k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Associate Manager
928 salaries
unlock blur

₹4.5 L/yr - ₹14.2 L/yr

Customer Service Executive
674 salaries
unlock blur

₹1.2 L/yr - ₹4.8 L/yr

Explore more salaries
Compare Sutherland Global Services with

Genpact

3.8
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview