Sutherland Global Services Customer Service Associate Interview Questions, Process, and Tips

Impact of online games

Q1. Can you tell us about yourself?
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Q2. How did you come to know about our company?
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Q1. How will you satisfy and angry customer?
Ans. 
I will listen to their concerns, empathize with them, apologize for the issue, offer a solution, and follow up to ensure satisfaction.
• Listen actively to understand the customer's concerns

• Empathize with the customer by acknowledging their feelings

• Apologize for the issue, even if it wasn't directly your fault

• Offer a solution or alternatives to resolve the problem

• Follow up with the customer to ensure their satisfaction
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Q2. What is e-commerce?
Ans. 
E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses to reach a global audience and operate 24/7.

• Examples include online retail stores like Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• Security measures such as SSL encryption are crucial for protecting customer information.

• Logistics and...read more
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Q1. Same as first round questions, just prepare what the technical interviewer says you will be fine.
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Q1. Tell me about your self.
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Worked in retail for 3 years, providing excellent customer service and resolving issues

• Trained in hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills and ability to work well under pressure
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Q1. Self introduction
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Q2. Educational background
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Random topic was given

Test was really tough to clear

Give any topic suddenly and candidate want to talk about it

Q1. General knowledge questions and talk about genral topic
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Q2. Talk about memorable day
Ans. 
My memorable day was when I helped a customer resolve a complex issue and received their heartfelt gratitude.
• Assisted a customer with a technical problem that had been ongoing for weeks

• Used my problem-solving skills to identify the root cause and provide a solution

• Received a heartfelt thank you from the customer for resolving their issue
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Q3. Talk about school days
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Q4. Talk about college days
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Q5. Unforgettable incident
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