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3.7

based on 6.5k Reviews

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Sutherland Global Services Customer Service Associate Reviews

based on 333 reviews
Updated 16 Dec, 2024

Overall Rating

3.7/5
How AmbitionBox ratings work?

Category Ratings

3.6

Company culture

3.3

Skill development

3.3

Work-Life balance

3.2

Job Security

3.2

Work Satisfaction

3.2

Salary & Benefits

2.9

Promotions/Appraisal

Top Mentions in Sutherland Global Services Customer Service Associate Reviews

333 reviews found

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Top Sutherland Global Services Customer Service Associate Interview Questions

Q1. Your preferred game and how to play it
View answers (12)
Q2. Talk about any topic for 1 minute.
View answers (3)
Q3. What you know about Sutherland Global Services?
View answers (2)
Q5. Screening of English fluency
View answer (1)
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Customer Service Associate Jobs at Sutherland Global Services

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People also ask about Sutherland Global Services's Customer Service Associates

Is Sutherland Global Services a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 333 employee reviews, it's clear that most customer service associates have an average experience working at Sutherland Global Services. Company culture holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.
Does Sutherland Global Services pay their Customer Service Associates well?
According to AmbitionBox reviews, Sutherland Global Services customer service associates rate their salary and benefits at 3.2 out of 5, based on 333 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Sutherland Global Services's customer service associates salaries here and to read reviews specifically about salary and benefits at Sutherland Global Services for customer service associates, click here.
How is the work culture at Sutherland Global Services for Customer Service Associates?
Work culture at Sutherland Global Services for customer service associates is rated 3.6 out of 5 by 333 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Sutherland Global Services for customer service associates, click here.
How is the job security at Sutherland Global Services for Customer Service Associates?
Based on 333 reviews on AmbitionBox, Sutherland Global Services's customer service associates rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Sutherland Global Services for customer service associates, click here.
Is work from home available to Customer Service Associates at Sutherland Global Services?
According to AmbitionBox, 3% of Sutherland Global Services's customer service associates work from home permanently, 60% work from the office, and 37% follow a hybrid model, based on 27 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Sutherland Global Services for customer service associates, click here.

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Work Policy for Sutherland Global Services Customer Service Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 27 reviews in last 6 months

Work from office

Work from office

60%
Hybrid

Hybrid

37%

Other hybrid work policies

30%

2 days/week from office

7%

Permanent work from home

Permanent work from home

3%
Join Sutherland Global Services We are a digital transformation company. We make digital ๐ก๐ฎ๐ฆ๐š๐งโ„ข

Gender Based Ratings for Sutherland Global Services Customer Service Associate

based on 309 reviews
3.9
Rated by 134 Women

Rated 3.8 for Company Culture and 3.6 for Skill Development

women
3.5
Rated by 175 Men

Rated 3.4 for Company Culture and 3.2 for Work-Life Balance

men

Working Days for Sutherland Global Services Customer Service Associate

based on 333 reviews
Rotational Shift
82%
Monday to Friday
10%
Other
4%
Monday to Saturday
3%
Alternate Saturday off
1%

Work Timings for Sutherland Global Services Customer Service Associate

based on 333 reviews
Flexible timing
Strict (7.30pm - 4.30am)
Strict (9.30pm - 6.30am)
68%
2%
2%
28% employees reported other strict timings

Shift Timings for Sutherland Global Services Customer Service Associate

based on 333 reviews
Night shift
Day shift
57%
43%

Business Travel for Sutherland Global Services Customer Service Associate

based on 333 reviews
No travel
63%
Within city
34%
Within country
2%
International travel
1%
Sutherland Global Services Customer Service Associate Salary
based on 1.6k salaries
โ‚น1 L/yr - โ‚น7.5 L/yr
6% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
51 total responses
freemeal
Free meal
2 total responses
onsite
International/On-site exposure
1 total response
healthInsurance
Health insurance
15 total responses
+5 more benefits
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