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3.7

based on 6.6k Reviews

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Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad Reviews

based on 34 reviews
Updated 14 Jan, 2025

Overall Rating

3.4/5
How AmbitionBox ratings work?

Category Ratings

3.1

Work-Life balance

3.0

Job Security

2.9

Skill development

2.8

Salary & Benefits

2.7

Work Satisfaction

2.7

Company culture

2.4

Promotions/Appraisal

Top Mentions in Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad Reviews

34 reviews found

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Top Sutherland Global Services Customer Service Associate Interview Questions

asked in Customer Service Associate interview
Q1. Your preferred game and how to play it
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asked in Customer Service Associate interview
Q2. Talk about any topic for 1 minute.
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asked in Customer Service Associate interview
Q3. What you know about Sutherland Global Services?
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asked in Customer Service Associate interview
Q4. discuss about any topic for 5 mins.
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asked in Customer Service Associate interview
Q5. Talk about memorable day
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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about Sutherland Global Services, Hyderabad / Secunderabad Customer Service Associates

Is Sutherland Global Services, Hyderabad / Secunderabad a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 34 employee reviews, it's clear that most customer service associates have an average experience working at Sutherland Global Services, Hyderabad / Secunderabad. Work-Life balance holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about work-life balance and career growth on AmbitionBox.
Does Sutherland Global Services, Hyderabad / Secunderabad pay their Customer Service Associates well?
According to AmbitionBox reviews, Sutherland Global Services, Hyderabad / Secunderabad customer service associates rate their salary and benefits at 2.8 out of 5, based on 34 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Sutherland Global Services, Hyderabad / Secunderabad's customer service associates salaries here and to read reviews specifically about salary and benefits at Sutherland Global Services, Hyderabad / Secunderabad for customer service associates, click here.
How is the work culture at Sutherland Global Services, Hyderabad / Secunderabad for Customer Service Associates?
Work culture at Sutherland Global Services, Hyderabad / Secunderabad for customer service associates is rated 2.7 out of 5 by 34 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Sutherland Global Services, Hyderabad / Secunderabad for customer service associates, click here.
How is the job security at Sutherland Global Services, Hyderabad / Secunderabad for Customer Service Associates?
Based on 34 reviews on AmbitionBox, Sutherland Global Services, Hyderabad / Secunderabad's customer service associates rate job security at 3.0 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Sutherland Global Services, Hyderabad / Secunderabad for customer service associates, click here.

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Sutherland Global Services Customer Service Associate Reviews by Locations

Sutherland Global Services Hyderabad / Secunderabad Reviews by Designations

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AmbitionBox has 34 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...ny for you. 75% of employees reported the working days at Sutherland Global Services as Rotational Shift. 57% employees reported the work timings at Sutherland Global Services as Flexible timing. Read more
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Gender Based Ratings for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad

based on 33 reviews
3.4
Rated by 15 Women

Rated 3.3 for Job Security and 3.2 for Skill Development

women
3.3
Rated by 18 Men

Rated 3.2 for Work-Life Balance and 2.8 for Job Security

men

Working Days for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad

based on 34 reviews
Rotational Shift
75%
Monday to Saturday
10%
Monday to Friday
10%
Other
5%

Work Timings for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad

based on 34 reviews
Flexible timing
Strict (9pm - 6pm)
Strict (7.30pm - 4.30am)
57%
6%
6%
31% employees reported other strict timings

Shift Timings for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad

based on 34 reviews
Night shift
Day shift
86%
14%

Business Travel for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad

based on 34 reviews
Within city
50%
No travel
44%
International travel
6%
Sutherland Global Services Customer Service Associate Salaries in Hyderabad / Secunderabad
based on 222 salaries
₹1.8 L/yr - ₹5.2 L/yr
5% more than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Sutherland Global Services Customer Service Associate Hyderabad / Secunderabad
cab
Office cab/shuttle
2 total responses
childCareBenefits
Child care facility
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
1 total response
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