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Premium Employer

Sutherland Global Services

Compare

3.6

based on 7.2k Reviews

Filter reviews by

Sutherland Global Services Customer Service Associate Thane Reviews

Updated 21 Jan, 2025

Overall Rating

4.9/5

based on 8 reviews

Rating distribution

4 (50.0%)

2 (25.0%)

1 (12.5%)

0 (0%)

Category Ratings

4.9

Company culture

4.9

Job security

4.9

Salary

4.9

Work-life balance

4.9

Skill development

4.9

Work satisfaction

4.8

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

87% employees reported

Flexible timing

75% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

3 reviews

4.9

Rated by Men

3 reviews

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8 reviews found

Sort by: Popular

Customer Service Associate in Thane

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Thane

Full Time

Air India Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Oct 2022

Likes

Friendly, activity, freely, active environment, good workspace

Dislikes

No professionalism, no manners, rude management

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Thane

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jan 2020

Likes

It was a very good company, i have work with many bpo sectors, bt it was a very different experience with Sutherland...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

When i join the Sutherland, i met new teammates, trainer and managers all are good, specially my team manager.

Work Details

Work days: Rotational Shift (Flexible Timings)

Get interview-ready with top interview questions

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Customer Service Associate in Thane

Amazon Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2020

Likes

Currently I'm not working in that company but I was best experience in the company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I would like to say I like all about service .

Work Details

I was best experience given by the company and I want comeback to do work in Sutherland global services

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate in Thane

Thane Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 17 Aug 2018

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Thane

Booking Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 16 Jul 2018

Likes

Work environment

Work satisfaction - Excellent
Work-life balance - Good

Dislikes

Salary

Promotions - Poor

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Thane

ICM Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Oct 2019

Likes

The management whether its housekeeping, It, Admin, Security,and yes HR and OPS Especially Praveen tiwari from HR is a gem,and Omprakash yadav my Manager the support i got is speechless. Glad i could be a part of the company.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Taking calls for US AT&T process

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Customer Service Associate in Thane

Retail & B2C Sales Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Oct 2018

Likes

Nothing to do with this company not give any help from management

Dislikes

Company not given single thing accept salary Wich is also so bad

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Not log off time they need to much in very minimum salary not given any facility

Work timings: Strict Timings

Work related travel: This is a desk job.

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Top trending discussions

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I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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Sutherland Global Services Customer Service Associate Reviews by Locations

Sutherland Global Services Thane Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...Read more