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Sutherland Global Services

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Amalwas School Interview Questions and Answers

Updated 27 Dec 2024
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Q1. Your preferred game and how to play it

Ans.

My preferred game is chess.

  • Chess is a strategic board game played between two players.

  • The objective is to checkmate the opponent's king, putting it under attack with no possible move to escape.

  • Each player starts with 16 pieces: one king, one queen, two rooks, two knights, two bishops, and eight pawns.

  • The game involves planning moves, anticipating the opponent's strategy, and making tactical decisions.

  • Chess requires critical thinking, problem-solving, and foresight.

  • Example: To...read more

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Q2. Talk about any topic for 1 minute.

Ans.

The importance of good communication skills

  • Effective communication is crucial in any job, especially in customer service

  • It helps in building trust and rapport with customers

  • Active listening, clarity, and empathy are key components of good communication

  • Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions

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Q3. What you know about Sutherland Global Services?

Ans.

Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.

  • Founded in 1986

  • Headquartered in Rochester, New York

  • Offers customer service, technical support, and sales services

  • Operates in over 40 countries worldwide

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Q4. discuss about any topic for 5 mins.

Ans.

The impact of social media on mental health

  • Introduction to social media and its prevalence in society

  • Discuss the potential negative effects on mental health such as increased anxiety and depression

  • Explore the role of cyberbullying and comparison on social media platforms

  • Highlight the importance of setting boundaries and practicing self-care while using social media

  • Provide tips for maintaining a healthy relationship with social media

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Q5. Talk about memorable day

Ans.

My memorable day was when I helped a customer resolve a complex issue and received their heartfelt gratitude.

  • Assisted a customer with a technical problem that had been ongoing for weeks

  • Used my problem-solving skills to identify the root cause and provide a solution

  • Received a heartfelt thank you from the customer for resolving their issue

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Q6. Screening of English fluency

Ans.

The screening will assess the candidate's proficiency in English language.

  • Candidate may be asked to read a passage or answer questions in English

  • Ability to communicate clearly and effectively in English is important

  • Previous experience in customer service roles requiring English fluency may be beneficial

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Interview Process at Amalwas School

based on 31 interviews
4 Interview rounds
Resume Shortlist Round
HR Round
Aptitude Test Round
Personal Interview1 Round
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