Sutherland Global Services
Amalwas School Interview Questions and Answers
Q1. Your preferred game and how to play it
My preferred game is chess.
Chess is a strategic board game played between two players.
The objective is to checkmate the opponent's king, putting it under attack with no possible move to escape.
Each player starts with 16 pieces: one king, one queen, two rooks, two knights, two bishops, and eight pawns.
The game involves planning moves, anticipating the opponent's strategy, and making tactical decisions.
Chess requires critical thinking, problem-solving, and foresight.
Example: To...read more
Q2. Talk about any topic for 1 minute.
The importance of good communication skills
Effective communication is crucial in any job, especially in customer service
It helps in building trust and rapport with customers
Active listening, clarity, and empathy are key components of good communication
Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
Q3. What you know about Sutherland Global Services?
Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.
Founded in 1986
Headquartered in Rochester, New York
Offers customer service, technical support, and sales services
Operates in over 40 countries worldwide
Q4. discuss about any topic for 5 mins.
The impact of social media on mental health
Introduction to social media and its prevalence in society
Discuss the potential negative effects on mental health such as increased anxiety and depression
Explore the role of cyberbullying and comparison on social media platforms
Highlight the importance of setting boundaries and practicing self-care while using social media
Provide tips for maintaining a healthy relationship with social media
Q5. Talk about memorable day
My memorable day was when I helped a customer resolve a complex issue and received their heartfelt gratitude.
Assisted a customer with a technical problem that had been ongoing for weeks
Used my problem-solving skills to identify the root cause and provide a solution
Received a heartfelt thank you from the customer for resolving their issue
Q6. Screening of English fluency
The screening will assess the candidate's proficiency in English language.
Candidate may be asked to read a passage or answer questions in English
Ability to communicate clearly and effectively in English is important
Previous experience in customer service roles requiring English fluency may be beneficial
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