Sutherland Global Services Customer Service Associate Interview Questions and Answers

My preferred game is chess.

• Chess is a strategic board game played between two players.

• The objective is to checkmate the opponent's king, putting it under attack with no possible move to escape.

• Each player starts with 16 pieces: one king, one queen, two rooks, two knights, two bishops, and eight pawns.

• The game involves planning moves, anticipating the opponent's strategy, and making tactical decisions.

• Chess requires critical thinking, problem-solving, and foresight.

• Example: To...read more

The importance of good communication skills

• Effective communication is crucial in any job, especially in customer service

• It helps in building trust and rapport with customers

• Active listening, clarity, and empathy are key components of good communication

• Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions

Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.

• Founded in 1986

• Headquartered in Rochester, New York

• Offers customer service, technical support, and sales services

• Operates in over 40 countries worldwide

The impact of social media on mental health

• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship with social media

My memorable day was when I helped a customer resolve a complex issue and received their heartfelt gratitude.

• Assisted a customer with a technical problem that had been ongoing for weeks

• Used my problem-solving skills to identify the root cause and provide a solution

• Received a heartfelt thank you from the customer for resolving their issue

E-commerce refers to the buying and selling of goods and services over the internet.

• E-commerce allows businesses to reach a global audience and operate 24/7.

• Examples include online retail stores like Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• Security measures such as SSL encryption are crucial for protecting customer information.

• Logistics and shipping play a key role in ensuring timely delivery of p...read more