Add office photos

Employer?

Claim Account for FREE

IGT Solutions

3.3

based on 3.1k Reviews

Video summary

Company Overview

Company Locations

IGT Solutions Reviews

Updated 14 Jul, 2025

Overall Rating

3.3/5

based on 3.1k reviews

11% below industry's average

know more

Category Ratings

3.2

Job Security

3.2

Work-Life Balance

3.2

Skill Development

3.1

Company Culture

3.1

Work Satisfaction

2.9

Salary

2.7

Promotions

What employees say about IGT Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

74% employees reported

Rotational Shift

64% employees reported

Flexible timing

66% employees reported

No travel

69% employees reported

View more detailed insights

Gender based rating

3.3

Rated by Women

887 reviews

3.4

Rated by Men

2k reviews

IGT Solutions is rated 3.3 out of 5 stars on AmbitionBox, based on 3.1k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Detailed IGT Solutions Employee Reviews

Process Associate in Gurgaon / Gurugram

Full Time

Back Office Department

1.0

updated on 28 Jan 2025

Likes

Nothing really, it was a disaster working with them.

Dislikes

I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Process Associate in Gurgaon / Gurugram

Full Time

Non Voice Department

1.0

updated on 13 Feb 2024

Likes

Company is good for freshers

Dislikes

I gave my 3 years to this company & even after 4 years of prior experience igt offered me the lowest salary in the market 14.5k for an international process & hired me as a fresher considering i dont have a travel bakground ok i joined i need a job to survive i thought i will get increment & in three years no increment ever happenedthey said atleast your job is safe because at the time of covid people are losing their jobs & finally when i left this company i thought to give instant resign even i have plenty of leave balance & HR uma wadhwani didn't accept it & denied to provide me any acceptance email which most company wont practice. Think about a company where growth is not happening appraisals are not happening i left & joined Teleperformance & to get my relieving letter i paid my dues everything settled. I was trained in amadeus worked in united & KLM i then get an opportunity again to join IGT i got through with agencia process interview & got selected in the year 2022 almost after 8 months I've joined again IGT on good terms there were nothing fatal or something wrong I've done in IGT but dont know what HR wrote on my feedback. Because when i joined my induction done & everything done batch started training from home then after 8 days of training they threw me out of the process within a minute they said you will not be continuing anymore & i felt like i lost everything i was getting a good salary package & i wished to make my life better to do hardwork become something & they mercilesly threw me out of the company & when i have asked that ruthless divya mam who doesn't want to understand my problem & begged HR please do something i need a job i have paid my dues everything is done how can you throw me out after i have joined & she said we can't help you now you are blacklisted from IGT i thought why the hell I've ruined my 3 years in IGT with the lowest salary no appraisal no growth no increment & i tried to knock the doors of bigger HR managers than divya but same outcome received they just blocked me from IGT. I mean howcome whole management dont want to help me out & you how they can do with any of their existing employees who has done nothing wrong with it now look at me I am a guy who gave 3 years are in a category of black listed employees. My name is Ashish Rawat & emp ID was 20092626. I wish to join IGT & want my name to remove from black listed category....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

View all detailed IGT Solutions employee reviews

Jobseekers also viewed

Genpact Reviews

3.7

• 36.3k reviews

DXC Technology Reviews

3.6

• 10.9k reviews

Optum Global Solutions Reviews

4.0

• 6.8k reviews

Virtusa Consulting Services Reviews

3.7

• 5.5k reviews

CGI Group Reviews

4.0

• 5.1k reviews

Explore Reviews by Department

View All

Customer Success, Service & Operations

3.2

• 1.4k reviews

Engineering - Software & QA

3.7

• 197 reviews

Food, Beverage & Hospitality

3.4

• 166 reviews

Aviation & Aerospace

3.8

• 126 reviews

3.1k reviews found

Sort By: Popular

Quality Analyst in Gurgaon / Gurugram

Full Time

Quality Assurance and Testing Department

5.0

updated on 16 Jul 2025

Likes

As a Quality Analyst at IGT Solutions, my experience was positive due to several factors: 1. *Opportunities for growth*: IGT Solutions provided opportunities for professional growth and skill development, allowing me to enhance my testing and analytical skills. 2. *Collaborative team*: The team was supportive and collaborative, fostering an environment where I could learn from others and share my expertise. 3. *Challenging projects*: IGT Solutions assigned me to challenging projects that helped me develop problem-solving skills and think critically. 4. *Feedback and recognition*: The company provided regular feedback and recognition, which motivated me to deliver high-quality results....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Content Moderator in Gurgaon / Gurugram

Full Time

Non Voice Department

4.0

updated on 02 Jul 2025

Likes

Transport facility is great with both side cabs. Managers are friendly and of good nature. Plenty eating options here with multiple cafeterias.

Dislikes

Locker facility is average as there are not sufficient lockers here. They should add more lockers. Their 50 percent of the systems are not good for working.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Associate in Gurgaon / Gurugram

Full Time

Operations Department

4.0

updated on 27 Jun 2025

Likes

What I like most about working at IGT Solutions is the supportive team environment. Everyone’s really helpful and we work together to solve customer issues, which makes the job rewarding. I also enjoy the learning opportunities—there’s always something new to pick up, and it helps me grow in my role. Plus, the company really values good customer service, so it feels great to be part of a team that takes pride in helping people."...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

IGT Solutions Interview Questions

A Process Associate was asked 3mo agoQ. What Key Performance Indicators (KPIs) have you worked on?

Read all Process Associate questions

A Customer Service Associate was asked 4mo agoQ. Can you introduce yourself?

Read all Customer Service Associate que...

Get interview-ready with top interview questions & answers

A Customer Service Executive was asked 5mo agoQ. What does customer service entail?

Read all Customer Service Executive que...

A Software Engineer was asked 8mo agoQ. What is inheritance?

Read all Software Engineer questions

A Senior Executive Operations was asked 2mo agoQ. Command to get IITA number of booking

Read all Senior Executive Operations qu...

View all

Process Associate in New Delhi

Full Time

Back Office Department

4.0

updated on 27 Jun 2025

Likes

Not everything but most of the things. Hr policy, management, unbiased hierarchical management, hospitality towards every employee. Employee centric some how. Good for freshers

Dislikes

Offered salary, lower than the expected although the shift is rotational and week offs are also flexible but still, no job security and less salary. Nice and decent for freshers to start their career

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Latest IGT Solutions Employee Reviews

View All

Trainer in Gurugram

Corporate Training

1.0

• updated on 14 Jul 2025

Likes:

There is nothing to like

Dislikes:

Poor management, very poor managers

System Engineer

IT Support

1.0

• updated on 14 Jul 2025

Likes:

Worst company I’ve worked with. If you are an IT professional than never work with this company.

Dislikes:

Exit process is the biggest challenge. They deduct fraudulent amo...

Process Associate in Gurugram

Customer Success, Service & Operations - Other

3.0

• updated on 12 Jul 2025

Likes:

Skill enhancement

Dislikes:

No promotion only chatu employe get promotion

Team Lead in Gurgaon / Gurugram

Full Time

Operations Department

4.0

updated on 23 Jun 2025

Likes

Permanent Job! Good Salary. Fancy office. Variable pay and Cab payment. Salary on time, pf on time. payslip on time. multiples cafeterias

Dislikes

Then don't provide offline outlook access to Team Leads(Band 2). Don't even provide personal laptop. Unprofessional behavior from few of the upper managements. They don't have SMEs. ITs are very slow or they have less manpower for IT jobs. They don't have incentives plans. Don't have retention plans for most of the process.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read IGT Solutions Reviews based on designations

Content Moderator in Gurgaon / Gurugram

Full Time

Operations Department

1.0

updated on 23 Jun 2025

Likes

I work in a day shift which is rare in BPO, if you come across in an global work culture.

Dislikes

It doesn't matter in which process you work for even though international processes, they will make it a domestic and your skills will rapidly go down, totally a toxic culture please avoid such companies.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Team Lead in Gurgaon / Gurugram

Full Time

Operations Support Department

2.0

updated on 23 Jun 2025

Likes

Colleagues are good not leaders.

Dislikes

Ops blame everything on Quality, poor leadership, bad appraisal process, more for lickers, no seating space. Too many meetings and weekly reviews by individual hierarchies impact everyone's productivity. No justified performance ratings, very low increments, no job security.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about IGT Solutions.

Process Associate in New Delhi

Full Time

Customer Success Department

2.0

updated on 14 Jun 2025

Likes

IGT really helps you grow — mostly by putting you under constant pressure. Stress becomes your teacher, and deadlines your best friends. It’s less of a job, more of a survival training camp. 😄

Dislikes

Joined for a job, stayed for the mental gymnastics. Stress level: expert mode unlocked. Work-life balance? I just work — life left the group. 😵‍💫

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bhopal

Full Time

Voice / Blended Department

2.0

updated on 28 May 2025

Likes

Nothing good was there

Dislikes

It was nothing just about the favouritism was needed for the appraisal. No work life balance, night shifts were extended by 4 hours, 8 hours was the shift but you have to work for 12 because shifts were extended and you're waiting for the office cabs which will leave by the office timings which are extended so you're forced to do so

HR Executive in Indore

Full Time

Employee Relations Department

5.0

updated on 08 Jul 2025

Likes

Good work culture

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

CSR Executive in Gurgaon / Gurugram

Full Time

Non Voice Department

3.0

updated on 22 Jun 2025

Likes

Nothing people working in international processes and using such bad languages on the floor also

Dislikes

Everyone

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Full Time

Back Office Department

2.0

updated on 13 Jun 2025

Likes

Games room

Dislikes

Every day I have to pay for parking. I have parking sticker but still I have to pay every day 90 rupees.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Assistant Manager in Gurgaon / Gurugram

Full Time

Business Process Quality Department

1.0

updated on 05 Jun 2025

Likes

Promotions

Dislikes

Salary

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Career Growth

2w (edited)

pleasantfox

works at

Insurance Sector

Stability vs Growth

I worked in a compan... read more

Got a question about IGT Solutions?Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Contribute & help others!

You can choose to be anonymous

Jobs at IGT Solutions

View All

Consultant Talent Acquisition_1 year Contract

Gurgaon / Gurugram

1 - 3 Yrs

Not Disclosed

Insights And Analytics Sales Executive

Gurgaon / Gurugram

2 - 5 Yrs

Not Disclosed

Java Full Stack Developer

Gurgaon / Gurugram

0 - 4 Yrs

Not Disclosed

HQ - Gurgaon/Gurugram, Haryana, India

IT Services & Consulting

10k-50k Employees (India)

IGT Solutions Reviews by Locations

IGT Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 3.1k IGT Solutions reviews submitted by IGT Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IGT Solutions is the right company for you. 64% of employees reported the workin...

Home>
Reviews>
IGT Solutions Reviews

IGT Solutions Salaries in India

Process Associate 3.9k salaries	Unlock ₹1.8 L/yr - ₹5.6 L/yr
Customer Service Executive 511 salaries	Unlock ₹1.8 L/yr - ₹5.1 L/yr
Team Lead 357 salaries	Unlock ₹3 L/yr - ₹7.5 L/yr
Customer Care Executive 280 salaries	Unlock ₹1.5 L/yr - ₹4.5 L/yr
Quality Analyst 232 salaries	Unlock ₹2 L/yr - ₹5.5 L/yr