IGT Solutions Customer Service Executive Reviews

Likes

During my tenure at IGT as a Subject Matter Expert, I had the opportunity to resolve customer concerns effectively while working in a positive and supportive environment. Collaborating with highly experienced professionals significantly contributed to my growth, and their guidance remains unforgettable. I take pride in being recognized as one of the best employees, receiving multiple "Quarter of the Month" awards. However, the most rewarding aspect of my role was achieving high customer satisfaction. Receiving positive feedback from customers motivated me to continuously improve and strive for excellence in my work....Read More

Dislikes

During my time at IGT, I was fully dedicated to my work, consistently giving my best and striving for excellence. I valued the opportunity to learn and grow within the organization, which is why I remained committed to my role. However, I faced an unfortunate incident where I was wrongfully terminated despite having done nothing wrong. Although I was later found innocent, I was not given the opportunity to be heard, which was disappointing. While I appreciate the knowledge and experience I gained at IGT, I was disheartened by how the situation was handled....Read More

Work Details

Work policy: as per company terms

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Just the salary on time.

Dislikes

Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.

Likes

There is just only few things like we got 2.5 Leaves per month, my trainer was good his name was RISHAB Saxena, in indigo airline trainer, he was very supportive and understanding person.

Dislikes

There is a lot of things I didn't like in IGT Solutions, My process was Indigo Airlines. If I talk about cab facilities that was very bad every driver every day I saw them they were intoxicated every single day, 2 hours prior cabs arrived at home it's very waste of time for me, my management was very bad there were so many managerswho was asking the money from employees, there was no single TL who was supportive if I need any kind of leaves they just ignored never about to give that, my colleagues was also not good, there was no single system that is working properly it takes 20 minutes for login, that decreases my login hours, and there is no appreciation for that employee who do work hard, I was very disappoint from my process, that's why I gave the instant resignation, and now they are telling me that I have to submit 14000rs if I want a experience letter. they have 0% knowledge in indigo process manager, even they don't speak English properly, that was the worst process I have ever seen in my life. Thank you YASIR ALI...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Very pathetic, they will show you like you will get promoted after 1 year but they will make you nothing or line TL and line QA and promise you will make you on paper but all these is lie. They deducted salary without any proper reason if you asked about deduction they will make any non sense excuses

Dislikes

There is nothing to be like , they'll force you to work on week off also and on working they will force to extend the shifts

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Likes

Getting better colleagues less nothing

Dislikes

Everything leaving colleagues

Likes

Nothing

Dislikes

No job security here

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

They provides you coffee

Dislikes

Not good vpn connection. It's always terminate.