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3.7

based on 84k Reviews

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TCS Customer Service Executive Reviews

based on 174 reviews
Updated 15 Nov, 2024

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

4.2

Job Security

3.8

Work-Life balance

3.6

Skill development

3.6

Salary & Benefits

3.6

Company culture

3.4

Work Satisfaction

2.7

Promotions/Appraisal

Top Mentions in TCS Customer Service Executive Reviews

174 reviews found

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Discover interview dos and don'ts from real experiences

People also ask about TCS's Customer Service Executives

Is TCS a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 174 employee reviews, it's clear that most customer service executives have an average experience working at TCS. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about job security and career growth on AmbitionBox.
Does TCS pay their Customer Service Executives well?
According to AmbitionBox reviews, TCS customer service executives rate their salary and benefits at 3.6 out of 5, based on 174 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about TCS's customer service executives salaries here and to read reviews specifically about salary and benefits at TCS for customer service executives, click here.
How is the work culture at TCS for Customer Service Executives?
Work culture at TCS for customer service executives is rated 3.6 out of 5 by 174 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at TCS for customer service executives, click here.
How is the job security at TCS for Customer Service Executives?
Based on 174 reviews on AmbitionBox, TCS's customer service executives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at TCS, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at TCS for customer service executives, click here.

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Gender Based Ratings for TCS Customer Service Executive

based on 165 reviews
3.9
Rated by 71 Women

Rated 4.5 for Job Security and 4.0 for Work-Life Balance

women
3.7
Rated by 94 Men

Rated 4.0 for Job Security and 3.8 for Skill Development

men

Working Days for TCS Customer Service Executive

based on 174 reviews
Monday to Friday
77%
Rotational Shift
14%
Monday to Saturday
7%
Alternate Saturday off
1%
Other
1%

Work Timings for TCS Customer Service Executive

based on 174 reviews
Flexible timing
Strict (9am - 6pm)
Strict (8.30am - 5.30pm)
44%
13%
8%
35% employees reported other strict timings

Shift Timings for TCS Customer Service Executive

based on 174 reviews
Day shift
Night shift
97%
3%

Business Travel for TCS Customer Service Executive

based on 174 reviews
No travel
57%
Within city
36%
Within country
5%
International travel
2%
TCS Customer Service Executive Salary
based on 558 salaries
₹1 L/yr - ₹6.5 L/yr
8% more than the average Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
4 total responses
healthInsurance
Health insurance
4 total responses
childCareBenefits
Child care facility
1 total response
officeGym
Office gym
1 total response
+2 more benefits
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