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Filter reviews by Infosys Customer Service Executive Reviews
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What employees say about Infosys?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
50% employees reported
Flexible timing
67% employees reported
No travel
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
2 reviews
Jobseekers also viewed
8 reviews found
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good place to work
- Salary - Good
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Management support was not good
Customer Service Executive in Pune City
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good very positive people and very helpful people loved to work with them
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Employer’s Response
We appreciate you taking the time to leave a review. One of the best things about Infosys is the incredible people who work here. We are delighted that you enjoyed the team you worked with. Thank you for your contributions to the company, and good luck in your next steps!
Customer Service Executive in Gudari
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Grt atmosphere in Infosys
- Work-life balance - Good
Dislikes
Cleanliness is less
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Quite interesting
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in No comments
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the jobs in Infosys because it's very good place to work
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No unlikes because it's very good place and manegment staff are very good
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Employer’s Response
Thank you for your kind review! We prioritize cultivating a positive culture that fosters inclusiveness, openness, and a mindset of exploration and applied innovation. We are so glad you have enjoyed the working environment at Infosys. It is a pleasure having you as part of our company!
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Customer Service Executive in Pune
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing good has happened
Dislikes
Everything
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Hectic
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Bangalore / Bengaluru
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Skill development - Good
- Job security - Good
- Promotions - Good
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Customer Service Executive in Pune
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There work culture was good and healthy.Company facilities were awesome.My process was a british telecom process.Open reach process.I enjoyed the work alot.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike about Infosys.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Do not think about leave job
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No problem
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Thank you for your kind and honest words! We strive to create an exceptional workplace for our team members, and we are thrilled you have had a good overall experience with the company. We are so glad you've had a great time working with us and can't wait to continue working with you!
What people are saying about Infosys
Similar Designation Reviews
Senior Associate in Kolkata
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security If you are in a good project would have good work-life balance Have skill development opportunities however you have to find out it yourself Having good culture - again that depends on the project to project
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Dry promotions
- Promotions - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Bangalore / Bengaluru
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security is great If you want to learn new technology you are always given a chance and lot of learning opportunities
- Skill development - Good
- Job security - Good
Dislikes
No hike from past 3 years No promotion Variable pay is an issue
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: Any 12 days WFO
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Brand name, if you want to get married this company name can fetch you good bride and groom.
Dislikes
No working life balance, no work culture. You are forced to work for 14 hours a day even if you are wfh employee. Often clients of western countries call you at 2:00 to 3:00AM IST. Some of your seniors who are sent to abroad force you to on camera and present which is difficult as per Indian mid night time. They say weekend off however like kids you get home works.
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.
Senior Associate in Thiruvananthapuram
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working culture and good to start IT life, good exposure to technologies and learnings
- Job security - Excellent
- Company culture - Good
Dislikes
Low salary, Rare hikes and job promotions,No incentives etc
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I was working for BPM. Where you will be disappointing with appraisal. Very complex HR support might help while you want explore job within BPM. You love the campus area.
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
For US shift employees it would be disappointing with facilities like gym which not operate in night swimming pool- which is only for day shift employees IT support- you suppose to connect them in day time Shift Allowance - For US shift- 2000 rs per month UK shift- Rs 1500 rs per month
- Salary - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Senior Associate in Hyderabad / Secunderabad
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It is really a good company where it gives importance to both work and family, there is a lot of scope in improving our knowledge and connections.
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
The challenges are career growth, salary perks and promotions will be delay.
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
Process Associate in Chennai
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have change company and grout my crayer and improve my skills and build my career objectives
Dislikes
Grouting my skills and improve my skills and build my career objectives good position
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Analyst in Noida
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company has work-life balance and work time flexibility.
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
There are no hikes, promotion, learning and growth. Most of the time you will be sitting without work or with irrelevant work.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Employee Relations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great Learning experience, amazing exposure and campus facilities
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
Dislikes
The enabling functions are extremely understaffed and there's immense work pressure and lack of work life balance.
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Team Lead in Bhubaneswar
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security little bit better compare other software companies. Team members are good if you forgot about management
Dislikes
Companies will ask for Knowlege gain on multiple things but 95% you will time will not get any oppertunity to work on those technology . For a quality of of work/technology quality of project also required thats actually not in the hand of Inforsys of any other service base company like infosys. Forget about good salary hike . Here managers are much more greed to go onside , so as a junior your oppertunity will come latter , thats happen with me , though i got US visa but management not send me \, but my manager got visa after me and he went....Read More
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Other Infosys Reviews
Consultant in Pune
Full Time
Product Management - Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Easy life.
Dislikes
Everything it's the most pathetic company for someone who really want to work and grow .Infosys will simply use u as resources what they called they bill you .and afterwards through you out
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Consultant in Gurgaon / Gurugram
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
On-time salary, no arguements for taking leaves. work life balance is fine. Can vary based on project.
- Work-life balance - Good
Dislikes
very less chance for promotions, appraisals and everytime too much unnecessary deductions on variable pay.
- Promotions - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Test Engineer in Pune
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security is here, work life balance is here
- Skill development - Good
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No Hikes this year as well they said they'll give 5-8% but for peoples who recieved ECR (Early career rewards) they didn't give hike which is quite disappointing. because, worst part is they were only giving 5 % whereas even maid wants 10% hike every year. We work really hard and in return what we hear? that a lateral joinee getting double package while us working for a client day and night and getting nothing out of it. I am writing this at 3 AM finished overtime without any additoinal pay + no hikes. It's really frustrating. I am planning to leave it soon! if youre fresher and looking for start of your career then it's okay but it'll never worth until they pay fairly....Read More
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Client Solution Lead in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
NOTHING
Dislikes
1. Infosys hires skilled people to make their life miserable. 2. People in top management don't care about employees'growth. 3. Joined Infosys??? Forget about getting any yearly salary hike, for as many years as you decide to stay in the company. Reason could be any -You don't meet the no. Of work years criteria / Company is not growing (but paying good dividends to share holders) / Mmmm....HR and Manager don't have any idea WHY? / Please wait for 1-2 months to get an update. 4. Infosys fails to understand that...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Finance Associate in Bangalore / Bengaluru
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Fully stressed environment, no work life balance, no proper KT, no hikes, no promotions, huge work to be completed very in short period, work late night, work on weekends etc
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Senior Systems Engineer in Mysuru / Mysore
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing more than just a beautiful building
Dislikes
Salary , even after 2 year , 1.5 year in project, outstanding performer last year , 2 time quarterly award winner and you know what still no hike , no promotion
- Salary - Bad
- Skill development - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
System Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Encourage to continiously to learn and upskill while providing oppyinity to improve CTC by proboding bridge program
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
Dislikes
Very less promotion opptuinity and during hike or apprisals they skip the employees by stating complex rules and certain loopholes even though we have received a good rating very bad policies during role progressions
- Salary - Bad
- Promotions - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Technical Lead in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
it is a best company and we have many opportunities we have lot of entertainment and lot of knowledge we can gain knowledge and we have good and best company in India.
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
in this company we have some dislikes like as compared to NFC and OFC food taste is complete different and without intimation HR will decide and removing the employee.
Associate Consultant in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing good.
Dislikes
All things I dislike about Infosys.One of the worse decision of my life to join Infosys.Never join this company if you are even getting 5x salary hike never join I have experienced it.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
PLM Engineer in Chennai
Full Time
Engineering Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work mode
Dislikes
I have joined infosys for a contratul role and funny thing is even my manager is not sure with my role. He is not sure why he hired me. Once project got stabiled he told to leave on 29 November 2024.then internally got an opportunity to attend interview with a project manager and amazed with his knowledge. He has the knowledge of 5th standard student and expecting the contractual people to have PhD knowledge. Never join in infosys for a C2H role . I have lost my 6 months of learning period waste of time. Would be happy if Infosys would evolute from industrial revolution to digital revolution....Read More
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Infosys Reviews by Designations
- Infosys Senior Systems Engineer Reviews
- Infosys Technology Analyst Reviews
- Infosys System Engineer Reviews
- Infosys Senior Associate Consultant Reviews
- Infosys Associate Consultant Reviews
- Infosys Test Engineer Reviews
- Show more
- Infosys Senior Consultant Reviews
- Infosys Test Analyst Reviews
- Infosys Consultant Reviews
- Infosys Technical Lead Reviews
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 Infosys reviews submitted by Infosys employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Infosys is the right company for you. 50% of employees reported the workin...g days at Infosys as Monday to Friday. 67% employees reported the work timings at Infosys as Flexible timing. Read more- Home >
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