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Genpact

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3.8

based on 31.6k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Genpact Customer Service Executive Reviews

Updated 25 Sep, 2024
Overall Rating
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4.1/5
based on 32 reviews

Rating distribution

Category Ratings

4.4

Job security

4.2

Skill development

4.1

Company culture

4.0

Work-life balance

4.0

Work satisfaction

3.9

Salary

3.9

Promotions

What employees say about Genpact?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

42% employees reported

Flexible timing

Flexible timing

70% employees reported

No travel

No travel

58% employees reported

View more detailed insights

Gender based rating

4.1
female

Rated by Women

10 reviews

4.0
male

Rated by Men

20 reviews

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Top Mentions in Genpact Customer Service Executive Reviews
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32 reviews found

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What people are saying about Genpact

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kyubi
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2w
works at
Genpact
Offer Letter Accenture
Hi Folks, I'm Currently working as an MT in Genpact having 5.88 LPA fixed + 10% annual performance bonus in noida recently got an offer letter Accenture Gurgaon they are offering 8.70 LPA Fixed + 21% Variable on CL 11.2 is it worth joining accentur... read more
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Read Genpact Customer Service Executive Reviews based on locations

3.5
 Hyderabad / Secunderabad

 (13)

4.7
 Gurgaon / Gurugram

 (9)

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Customer Service Executive Jobs at Genpact

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More about working at Genpact
golden leaf award

#15 Best Mega Company - 2022

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#2 Best Mega IT/ITES Company - 2022

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#8 Best Mega Company - 2021

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People also ask about Genpact's Customer Service Executives

Is Genpact a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 32 employee reviews, it's clear that most customer service executives have a positive experience working at Genpact. Job security holds the highest rating at 4.4, while salary is rated the lowest amongst all factors at 3.9. Read reviews about salary on AmbitionBox.
Does Genpact pay their Customer Service Executives well?
According to AmbitionBox reviews, Genpact customer service executives rate their salary and benefits at 3.9 out of 5, based on 32 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Genpact's customer service executives salaries here and to read reviews specifically about salary and benefits at Genpact for customer service executives, click here .
How is the work culture at Genpact for Customer Service Executives?
Work culture at Genpact for customer service executives is rated 4.1 out of 5 by 32 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Genpact.
How is the job security at Genpact for Customer Service Executives?
Based on 32 reviews on AmbitionBox, Genpact's customer service executives rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Genpact, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 32 Genpact reviews submitted by Genpact employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Genpact is the right company for you. 42% of employees reported the worki...ng days at Genpact as Monday to Friday. 70% employees reported the work timings at Genpact as Flexible timing. Read more
Genpact Office Photos
+14
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Genpact Customer Service Executive Salary
based on 122 salaries
₹1.6 L/yr - ₹5.5 L/yr
14% more than the average Customer Service Executive Salary in India
View more details
Employee Benefits for Genpact Customer Service Executive
cab
Office cab/shuttle
4 total responses
healthCheckup
Annual health checkup
2 total responses
freemeal
Free meal
2 total responses
mentalHealth
Mental health wellbeing
2 total responses
+20 more benefits
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